Moeka Ando
Honolulu,HI
Summary
Dynamic Guest Service Manager with a proven track record at Resorttrust Hawaii LLC, excelling in guest relations and complaint handling. Skilled in staff training and development, I foster a high-performing team that enhances guest satisfaction. Adept at utilizing property management systems to streamline operations and elevate the guest experience.
Overview
18
18
years of professional experience
Work History
Guest Service Manager
Resorttrust Hawaii LLC
09.2021 - Current
- Assisted guests with inquiries, providing accurate information and enhancing overall guest satisfaction.
- Check-in and check-out procedures for Japanese VIPs.
- Coordinated communication between departments to resolve guest issues promptly and effectively.
- Supported staff training initiatives, fostering a knowledgeable team equipped to deliver exceptional service.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Front Desk Receptionist
Resorttrust, CO., Ltd
03.2016 - 08.2021
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Greeted and assisted visitors, ensuring a welcoming environment and smooth check-in process.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Developed strong working relationships with team members, fostering a positive work environment.
- Processed incoming and outgoing mail, improving communication flow within the organization.
Customer Relationship Officer
Takara Standard Co.,Ltd
12.2013 - 07.2015
- Fostered strong customer relationships through effective communication and personalized service strategies.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction and loyalty.
Receptionist
Toyo Igaku Kenkyu Center (Oriental Medical Research Center)
07.2012 - 11.2013
- Managed front desk operations, ensuring smooth daily workflow and exceptional visitor experiences.
- Coordinated appointment scheduling and maintained calendar for team, optimizing time management.
- Provide information to patients to encourage them to use health insurance and other services.
- Cleaned and prepared rooms for patients to receive treatment, and did laundry.
Cashier, Artist Attendant
Blue Note Nagoya
11.2008 - 07.2010
- Resolved customer inquiries and complaints to enhance service satisfaction.
- Developed merchandising strategies to optimize product placement and enhance customer engagement.
- Maintained cleanliness and organization of work areas to ensure a safe environment.
- Attendance work for performing artists, preparation of dressing rooms, and confirmation of the flow of the show.
Guest Service Team Leader
Club Med Ishigaki
10.2007 - 08.2008
- Led guest service initiatives to enhance customer satisfaction and loyalty.
- Trained and mentored team members on best practices for guest interactions.
- Developed and implemented standard operating procedures to streamline service delivery.
Education
Bachelor of Arts - Music Therapy
Toho College of Music
Kawagae, Japan03-2007
Skills
- Guest accommodations
- Exceptional communication
- Complaint handling
- Team management
- Guest relations
- Strong leadership
- Room inspections
- Guest registration
- Payment processing
- Relationship building
- Staff training and development
Timeline
Guest Service Manager
Resorttrust Hawaii LLC
09.2021 - Current
Front Desk Receptionist
Resorttrust, CO., Ltd
03.2016 - 08.2021
Customer Relationship Officer
Takara Standard Co.,Ltd
12.2013 - 07.2015
Receptionist
Toyo Igaku Kenkyu Center (Oriental Medical Research Center)
07.2012 - 11.2013
Cashier, Artist Attendant
Blue Note Nagoya
11.2008 - 07.2010
Guest Service Team Leader
Club Med Ishigaki
10.2007 - 08.2008
Bachelor of Arts - Music Therapy
Toho College of Music
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