Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

MOEMEN SEIF

Clearwater,USA

Summary

Over 15 years of extensive experience in Sales, Customer Service and Employee Engagement center field, leading employees from diversified cultures. Enthusiastic Customer Relations Manager, eager to contribute to team success through hard work, attention to detail, and excellent organizational & administration skills. A clear understanding of customer-centricity, team engagement, and training in fundamental customer service skills. I am passionate about customers. True customer-first mindset is what keeps business successful.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Assistant Regional Manager

Al-Futtaim IKEA
01.2019 - 07.2022
  • Implemented Customer Centric strategy for CEC - Customer Journey
  • Provided leadership, demonstrated positive team building, and managed performance benchmarks for customer engagement center employees
  • Proactively identified and led process improvement initiatives and Lean tools
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams
  • Managed all operations related to day-to-day activities and assignments to ensure meeting department SL and KPIs.


Training & Quality Assurance Supervisor

Al-Futtaim Automotive
08.2015 - 12.2018
  • Responsible for establishing and maintaining professional relationships with internal and external customers
  • Ensured The QA process is documented and communicated; adequate to ensure approved quality levels for applications
  • Developed and delivered quality management training for all employees engaged in quality and performance teams
  • Developing policies to implement, improve and monitor operational processes across the CEC department
  • Created curricula, instructions, documents and written tests for various types of training courses
  • Trained and mentored all new personnel hired to fulfill various roles.


Customer Relations Supervisor

Al-Futtaim Automotive
03.2014 - 07.2015
  • Guided and prepared call center representatives to respond to customer queries, complaints, and troubleshoot problems with services or products
  • Ensured agents understand and comply with call center objectives, performance standards, and policies
  • Identified operational issues and suggested possible improvements
  • Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability
  • Collected data and performed customer needs analysis.

Teller

FAB Bank
08.2009 - 02.2014
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Educated customers on features and benefits of banking products and services.

Education

Bachelor's degree - business administration

BBA - M.I.S

Alexandria University
Egypt
08.2005

Skills

  • Relationship and team building
  • Effective communication
  • Motivational leadership
  • Problem-solving

Certification


  • Technical for non-technical, TMC - Bahrain
  • Discovering the IKEA concept - UAE

Languages

English
Full Professional
Arabic
Native or Bilingual

Timeline

Assistant Regional Manager

Al-Futtaim IKEA
01.2019 - 07.2022

Training & Quality Assurance Supervisor

Al-Futtaim Automotive
08.2015 - 12.2018

Customer Relations Supervisor

Al-Futtaim Automotive
03.2014 - 07.2015

Teller

FAB Bank
08.2009 - 02.2014

Bachelor's degree - business administration

BBA - M.I.S

Alexandria University

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MOEMEN SEIF