Elizabeth A. Cook
RMS
Sylvester,GA
13
years of professional experience
Professional with a solid foundation in computer and communication skills. Known for reliability and ability to adapt to evolving work environments. Collaborative team leader and player focused on achieving results and maintaining high standards. Skilled in finding to find ways to succeed and progress.
Work History
Assistant Regional Manager
2 Years 2 Months- Support the day-to-day operations of the region, assisting with managing transportation services, ensuring customer satisfaction, and ensuring efficient operation of non-emergency medical transportation (NEMT) services
- Supported day-to-day operations of the region, managing transportation services to enhance customer satisfaction and ensure efficient operation of non-emergency medical transportation (NEMT) services.
- Help lead and mentor a team of drivers and other field staff, providing guidance, training, and support as needed
- Led and mentored a team of drivers and field staff, providing guidance and training.
- Implemented company policies, procedures, and protocols, contributing to process improvements and assisting with staffing decisions, including recruitment, training, and performance evaluations.
- Assisting with managerial tasks, the role will require occasional dispatching duties, ensuring vehicles are properly assigned, and ensuring that drivers adhere to company schedules and policies
Revenue Collector
1 Year 4 Months- Served as primary backup manager for the Customer Service Administrator
- Monitors aging utility accounts for collection purposes
- Monitored aging utility accounts to facilitate timely collections
- Communicated with citizens and businesses to oversee debt collection for past due accounts, improving recovery rates
- Processes, prints, and prepares, miscellaneous utility bills and posts miscellaneous service fees and charges to customer accounts including hand billed gas customers and misc. water & sewer billings
- Prepares reconciliation of receivable sub ledger to the fund ledger; prints customer statements, reviews delinquent utility accounts, communicates with customers regarding delinquent utility accounts via mail to include delinquent letters and telephone
- Prepared and distributed activity reports on debt collection and cash collections to inform stakeholders
- Assisted Customer Service Representatives by providing support and guidance during customer interactions. in frontline service to customers who call or visit the Finance Department
Customer Success Specialist
3 Years 11 Months- Handled customer service phone calls, assisting customers with their orders and resolving issues.
- Coordinated with multiple freight companies daily to schedule timely pick-up times for orders, facilitating smooth logistics
- Managed email correspondence with customers and sales representatives regarding order-related inquiries and issues
- Processed credit card payments by phone to facilitate customer transactions
911 Dispatcher
9 Years 7 Months- Monitor the status and location of on-duty personnel
- Coordinated with Emergency Management, Law Enforcement, Emergency Medical Services, Fire, and support agencies during minor and major events to ensure effective incident response
- Entered data into National Crime Information Center, including warrants, Protection Orders, and Stolen Vehicles, to support law enforcement efforts
- Monitor the status and location of on-duty personnel
Education
Diploma
Skills
Customer service
Operational improvement
Relationship building
Collaboration
Team leadership
Coaching and mentoring
Staff training
Talent acquisition
Staff assessment
Performance review
Scheduling and planning
Workload management
Time management
Multitasking and organization
Problem-solving
Decision-making
Strategic planning
Adaptability and flexibility
Communication skills
Attention to detail
Regulatory compliance
Process optimization
Teamwork and collaboration
Conflict resolution
Strategic thinking
Work prioritization
Resource allocation
Operational compliance
Performance management
Team building
Creativity and innovation
Timeline
Assistant Regional Manager
RMS
06.2024 - CurrentRead More
Revenue Collector
City of Americus
02.2023 - 06.2024Read More
Customer Success Specialist
Interface
04.2019 - 03.2023Read More
911 Dispatcher
Chambers County EMA/911
03.2013 - 10.2022Read More
Lanett High School
Diploma
Read More