Raymond Kosmas
Gulf Breeze,FL
Summary
Experienced with managing tables and providing top-notch service to guests in extremely fast-paced environments. Consistently utilized excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards and effectively maintained positive dining experiences.
Overview
8
8
years of professional experience
Work History
Assistant Regional Manager
Ronnys Car Wash
Gulf Breeze, FL
06.2023 - 02.2026
- Supported daily operations by coordinating staff schedules and managing workflow efficiency.
- Assisted in training new employees on operational procedures and customer service.
- Ensured compliance with safety regulations and maintained cleanliness of facilities.
- Implemented process improvements that enhanced customer satisfaction and streamlined services.
- Fostered strong relationships with key clients, ensuring long-term loyalty to the company.
- Improved customer satisfaction rates by implementing responsive protocols addressing concerns quickly and efficiently.
- Increased regional sales by developing and executing targeted marketing strategies.
Server/Bar Manager
Grover T's Bbq Restaurant
Milton, FL
08.2020 - 06.2023
- Mentored junior staff in best practices for service excellence and teamwork dynamics.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
Team Lead
McDonald's
Milton, FL
05.2018 - 08.2020
- Resolved customer complaints swiftly, contributing to a positive dining experience and loyalty retention.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Worked different stations to provide optimal coverage and meet production goals.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Pace High School
Pace, FL05.2021
Skills
- Customer relations
- Staff development
- Sales management
- Customer service
- Multitasking and organization
- Time management
- Team collaboration
- Team leadership
- Recruiting and interviewing
Timeline
Assistant Regional Manager
Ronnys Car Wash
06.2023 - 02.2026
Server/Bar Manager
Grover T's Bbq Restaurant
08.2020 - 06.2023
Team Lead
McDonald's
05.2018 - 08.2020
Pace High School