Hilary Ngu
Laurel,MD
Summary
Compassionate Psychiatric Rehabilitation Counselor recognized for high productivity and efficiency in task completion. Possess specialized skills in individualized care planning, crisis intervention techniques, and therapeutic communication. Excel in empathy, active listening, and adaptability to meet diverse client needs effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
PSYCHIATRIC REHABILITATION COUNSELOR
The Ark Of MD,
Baltimore, MD
02.2023 - Current
- Prepared and maintained records and case files detailing clients' personal and eligibility
information, services provided and relevant correspondence. - Assisted individuals with addressing disabilities and developing career plans.
- Assisted clients in exploring career options and vocational goals.
Customized vocational exploration activities to identify self-determined rehabilitation
needs and goals. - Consulted with interdisciplinary teams to enhance coordination of care, establish medical clearance and determine optimal timing of further interventions.
PSYCHIATRIC REHABILITATION SERVICE COORDINATOR
Inspire Consulting DC,
Washington DC, DC
02.2022 - 02.2023
- Established and maintained effective communication with staff, physicians and
community organizations to promote high quality patient care. - Liaised with other healthcare professionals to develop comprehensive patient care plans
and provide highest quality of care. - Developed and updated policies and procedures, maintaining compliance with guidelines
relating to HIPAA, benefits administration and general liability. - Implemented successful healthcare program through professionalism, quality of care,
medical teaching and patient satisfaction. - Created customized care plans, working with hospital staff and families to assess and
meet individual needs.
COMMUNITY SUPPORT WORKER
Quality Healthcare Services,
Washington, DC
01.2021 - 10.2022
- Provided emotional support to affected residents and victims and assisted in developing
long-term recovery plans and goals. - Led group discussions and activities to meet different community needs.
- Facilitated community outreach to expand participation and support.
- Enlisted support of volunteers and collaborated with businesses and community groups.
- Received and resolved average of [Number] calls each week regarding complaints and
problems.
COMMUNITY SUPPORT WORKER - ADULTS
District Healthcare Services,
Washington, DC
10.2020 - 02.2022
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
- Maintained internal database of service workers, participants, activities and other
relevant details. - Intervened in crisis situations to obtain support for clients and reduce escalation or
recurrence risks. - Assisted clients with obtaining housing, employment and support resources.
- Enlisted support of volunteers and collaborated with businesses and community groups.
Education
Master of Science - Electrical Engineering
UNIVERSITY OF DOUALA
DOUALA01-2010
Skills
- Individual Counseling
- Family Support
- Behavioral assessment
- Suicide Prevention
- Substance abuse treatment
- Motivational Interviewing
- Strong work ethic, honest, diligent, reliable and safe motivation
- Good writing, analytical and problem
solving skills - Ability to follow oral and written
instructions - Ability to understand, speak and write good
English - Good team player
- Experience working as a member of a
diverse multidisciplinary team to promote high quality and cost effective plan care
Certification
- CPRC - Certified Psychiatric Rehabilitation Counselor
- Cardiopulmonary resuscitation (CPR) and First Aid.
- Crisis prevention and intervention (CPI).
Timeline
PSYCHIATRIC REHABILITATION COUNSELOR
The Ark Of MD,
02.2023 - Current
PSYCHIATRIC REHABILITATION SERVICE COORDINATOR
Inspire Consulting DC,
02.2022 - 02.2023
COMMUNITY SUPPORT WORKER
Quality Healthcare Services,
01.2021 - 10.2022
COMMUNITY SUPPORT WORKER - ADULTS
District Healthcare Services,
10.2020 - 02.2022
Master of Science - Electrical Engineering
UNIVERSITY OF DOUALA