Hi, I’m
Mohaberry Youhoing
Jonesboro,GA
Summary
Experienced phone and chat representative and data entry professional with a proven track record of providing excellent customer service. Adept at handling inquiries, resolving issues, claims management and maintaining accurate data records. Skilled in active listening, problem-solving, and multitasking in a fast-paced environment. Committed to delivering efficient and personalized support to meet customer needs. Proficient in various software applications and data entry techniques.
Overview
9
years of professional experience
Work History
Extra Space Storage
Sales Phone & Chat Agent
2023.02 - Current (1 year & 7 months)
Job overview
- Consistently received positive feedback from customers, resulting in high satisfaction scores and improved brand loyalty.
- Ensured compliance with company policies and procedures when handling sensitive customer data during chat interactions.
- Maintained an organized workspace for efficient access to essential resources, ensuring seamless customer interactions during chat sessions.
- Proficiently answered 45+ incoming calls per shift, contributing to efficient customer service and high-volume call handling.
Conduent
Chat and Phone Support Representative
2021.02 - 2023.01 (1 year & 11 months)
Job overview
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Contributed to a positive work environment by assisting colleagues in resolving challenging situations when needed.
- Assisted patients with benefits claims, facilitating smooth transactions and proper coverage.
- Effectively Answered over 90+ Inbound calls and chat sessions to aid in work floor progression.
- Managed benefits administration, ensuring timely enrollment and accurate processing of claims.
AKX Auto Sales
Data Entry Representative
2016.01 - 2021.01 (5 years)
Job overview
- Delivered high-quality work consistently by maintaining focus on detail-oriented tasks for long periods of time.
- Safeguarded database integrity by conducting regular backups and implementing security measures.
- Ensured compliance with industry regulations by following strict guidelines when handling sensitive information.
Education
Penn Foster Highschool
High School Diploma
05.2013
Skills
- Performance Tracking
- Upselling Strategies
- Typing 92 WPM
- Accuracy and Attention to Detail
- Quality Assurance Checks
- Office Administration
- Data Collection
- Records Management
- Spreadsheet Management
- Chat and Email Etiquette
- Inbound Calls
- Empathy Display
- Problem-solving abilities
Timeline
Sales Phone & Chat Agent
Extra Space Storage
2023.02 - Current (1 year & 7 months)
Chat and Phone Support Representative
Conduent
2021.02 - 2023.01 (1 year & 11 months)
Data Entry Representative
AKX Auto Sales
2016.01 - 2021.01 (5 years)
Penn Foster Highschool
High School Diploma
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