Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Mohaberry Youhoing

Jonesboro,GA

Summary

Experienced phone and chat representative and data entry professional with a proven track record of providing excellent customer service. Adept at handling inquiries, resolving issues, claims management and maintaining accurate data records. Skilled in active listening, problem-solving, and multitasking in a fast-paced environment. Committed to delivering efficient and personalized support to meet customer needs. Proficient in various software applications and data entry techniques.

Overview

9
years of professional experience

Work History

Extra Space Storage

Sales Phone & Chat Agent
02.2023 - Current

Job overview

  • Consistently received positive feedback from customers, resulting in high satisfaction scores and improved brand loyalty.
  • Ensured compliance with company policies and procedures when handling sensitive customer data during chat interactions.
  • Maintained an organized workspace for efficient access to essential resources, ensuring seamless customer interactions during chat sessions.
  • Proficiently answered 45+ incoming calls per shift, contributing to efficient customer service and high-volume call handling.

Conduent

Chat and Phone Support Representative
02.2021 - 01.2023

Job overview

  • Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
  • Contributed to a positive work environment by assisting colleagues in resolving challenging situations when needed.
  • Assisted patients with benefits claims, facilitating smooth transactions and proper coverage.
  • Effectively Answered over 90+ Inbound calls and chat sessions to aid in work floor progression.
  • Managed benefits administration, ensuring timely enrollment and accurate processing of claims.

AKX Auto Sales

Data Entry Representative
01.2016 - 01.2021

Job overview

  • Delivered high-quality work consistently by maintaining focus on detail-oriented tasks for long periods of time.
  • Safeguarded database integrity by conducting regular backups and implementing security measures.
  • Ensured compliance with industry regulations by following strict guidelines when handling sensitive information.

Education

Penn Foster Highschool

High School Diploma
05.2013

Skills

  • Performance Tracking
  • Upselling Strategies
  • Typing 92 WPM
  • Accuracy and Attention to Detail
  • Quality Assurance Checks
  • Office Administration
  • Data Collection
  • Records Management
  • Spreadsheet Management
  • Chat and Email Etiquette
  • Inbound Calls
  • Empathy Display
  • Problem-solving abilities

Timeline

Sales Phone & Chat Agent

Extra Space Storage
02.2023 - Current

Chat and Phone Support Representative

Conduent
02.2021 - 01.2023

Data Entry Representative

AKX Auto Sales
01.2016 - 01.2021

Penn Foster Highschool

High School Diploma

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Mohaberry Youhoing