MOHAGANY LYNCH
.
Manhattan,New York
Summary
Passionate and driven professional with a diverse skill set and experience. Excels in tackling challenges head-on and driving impactful results. Seeking to further develop expertise in a collaborative and innovative work environment. Committed to making a positive impact and exceeding expectations in a role that values continuous learning and professional development.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Public Partnerships, LLC (PPL) — Customer Support
New York, New York
02.2024 - Current
- Respond to customer inquiries via phone and email.
- Handle appointment confirmations and rescheduling.
- De-escalate customer concerns and find quick, effective resolutions.
- Contacted clients to remind and confirm appointments.
Security Guard
Securitas Security Services
New York, New York
10.2021 - 02.2025
- Checking and verifying photo identification before granting facility access by scanning workers badges.
- Reported irregularities such as fire and safety hazards to site safety.
- Secured premises and personnel by patrolling property.
- Secured personal and company goods against robbery, vandalism and illegal entry.
Overnight Stock Associate
Target
New York, New York
09.2016 - 06.2019
- Responsible for unloading trucks, moving and stocking freight.
- Operate powered equipment such as jacks and forklifts to move pallets to there destination.
- Lift heavy boxes up to 40 to 50 lbs.
- Organizing shelves using handheld devices to make sure items are stored in the right location and checking freight price accuracy.
Retail Sales Associate Cashier
Century 21
New York, New York
11.2015 - 05.2016
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
H.S. Diploma - undefined
Academy For Health Careers
Brooklyn, NY06.2015
Skills
- Customer Service
- Problem-Solving
- Written Communication skills
- Product knowledge in Microsoft office, Google workspace, CRM Software, Zoom, Chat platforms, and Data Entry
- Teamwork and Collaboration
- Decision-Making
Certification
Security License, 10/01/21
Timeline
Customer Service Representative
Public Partnerships, LLC (PPL) — Customer Support
02.2024 - Current
Security Guard
Securitas Security Services
10.2021 - 02.2025
Overnight Stock Associate
Target
09.2016 - 06.2019
Retail Sales Associate Cashier
Century 21
11.2015 - 05.2016
H.S. Diploma - undefined
Academy For Health Careers