Mohamad Najjar
Redondo Beach,CA
Summary
Highly-qualified Operations Leader highly effective at problem solving and driving the business forward. Knowledgeable about training, operational know how, and inter-departmental collaboration. Hardworking and reliable with an excellent attention to detail.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager of Operations
Southwest Airlines
08.2023 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reduced operational risks while organizing data to forecast performance trends.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Asst. Manager of Command Center
Southwest Airlines
01.2023 - 08.2023
- Lead a Team from multiple departments to ensure proper communication was being sent out to departments.
- Ensured the team was providing Southwest Customer Service and effective communication to the Pilots.
- Analyzed negative trends that affected station performance and integrated new plans to create a positive change.
- Effectively lead a team to create an environment in which Safety was at the forefront.
- Communicated to a team from multiple departments about trends in metrics and created a better knowledge about how the team can affect metrics in a positive way.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Asst. Manager of Ramp
Southwest Airlines
01.2022 - 01.2023
- Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Trained, coached and mentored staff to ensure smooth adoption of new program.
- Tracked trends and suggested enhancements that would both challenge and refine the company's product offerings
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Advanced productivity KPIs to achieve key business goals and objectives.
Customer Service/Ramp Agent Supervisor
Southwest Airlines
01.2017 - 01.2022
- Coordinated ground crew activities to complete objectives on schedule.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Managed customer complaints with professionalism and good critical thinking skills.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Education
Associate Degree - Aviation Management And Operations
El Camino College
Torrance, CAHigh School Diploma -
Lawndale High School
Lawndale, CASkills
- Inter-department collaboration
- Customer relations
- Team leadership
- Training and development
- Motivated team player
- Quick learner
- Mediation capability
- Detail-oriented
- Creative problem solver
- Natural leader
- Exceptional time management skills
- Goal-oriented
- Positive and friendly
- Excellent work ethic
Certification
- Private Pilot's License- 08/2021
Timeline
Manager of Operations
Southwest Airlines
08.2023 - Current
Asst. Manager of Command Center
Southwest Airlines
01.2023 - 08.2023
Asst. Manager of Ramp
Southwest Airlines
01.2022 - 01.2023
Customer Service/Ramp Agent Supervisor
Southwest Airlines
01.2017 - 01.2022
Associate Degree - Aviation Management And Operations
El Camino College
High School Diploma -
Lawndale High School