Mohamadou Nimaga
Corona,NY
Summary
Dedicated concierge with strong problem-solving skills and exceptional telephone etiquette. Experienced in providing outstanding guest services and managing event coordination to enhance resident engagement.
Dedicated concierge with strong telephone etiquette and hospitality skills. Proven ability to enhance resident engagement and ensure safety through effective problem solving and exceptional guest services.
Overview
5
5
years of professional experience
Work History
Concierge
First Service Residental
03.2023 - Current
- Provided exceptional customer service to residents and guests, addressing inquiries and resolving issues promptly.
- Coordinated reservations and managed scheduling for community events, enhancing resident engagement.
- Maintained knowledge of local services and amenities, offering tailored recommendations to residents and visitors.
- Assisted in the management of building security protocols, ensuring safety for all occupants.
- Monitor building camera systems
- Keep the lobby in pristine condition while on duty
Porter
Planned Companies
02.2021 - 02.2023
- Ensured cleanliness and organization of common areas to enhance resident satisfaction
- Assisted in moving furniture and equipment for events, maintaining operational efficiency
- Responded promptly to resident requests, fostering strong community relations
- Coordinated with maintenance staff to address issues, improving response times
Education
High School Diploma -
Promise Academy 1
New York, NYSkills
- Strong work ethic
- Effective problem solving
- Guest services
- Telephone etiquette
Timeline
Concierge
First Service Residental
03.2023 - Current
Porter
Planned Companies
02.2021 - 02.2023
High School Diploma -
Promise Academy 1