Mohamadu Diallo
Columbus,OH
Summary
With a proven track record at Cencora, I excel in leveraging problem-solving abilities and Microsoft Excel expertise to enhance inventory control. Renowned for critical thinking and active listening, I adeptly manage high-stress situations, driving improvements in efficiency and loyalty.
Overview
3
3
years of professional experience
Work History
Senior Inventory Analyst
Cencora
06.2022 - 08.2024
- Conducted periodic reviews of safety stock levels, adjusting as needed based on changes in business conditions or consumer demand patterns.
- Maintained awareness of industry trends in inventory control methodologies to ensure approach remained current and competitive within the market landscape.
Customer Service Representative
AFT
09.2021 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Degree
Skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Time management
- Computer Proficiency
- Microsoft Excel
- Appointment Scheduling
Languages
English
Native or Bilingual
Fulani
Native or Bilingual
Arabic
Native or Bilingual
Mandinka
Professional Working
Timeline
Senior Inventory Analyst
Cencora
06.2022 - 08.2024
Customer Service Representative
AFT
09.2021 - 04.2022
High School Degree
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