Hi, I’m
MOHAMED ABD-ELHAQ
Healthcare Management
Luxor
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Work Preference
Summary
Experienced patient services, customer services, insurance and recently Medical Records Manager with over a decade of proven success in hospital administration, insurance coordination, and medical documentation. Skilled in managing multidisciplinary teams, ensuring accreditation compliance (GAHAR & JCI), and leading digital transformation initiatives in healthcare information systems. Recognized for developing efficient workflows, optimizing medical record management processes, and enhancing data accuracy, confidentiality, and accessibility. Strong leadership, communication, and quality management skills.
Overview
15
years of professional experience
Work History
Apex Healthcare
Medical Records Manager
11.2024 - Current
Job overview
- Lead the medical records department ensuring confidentiality, accuracy, and compliance with healthcare standards.
- Coordinate with IT and clinical teams to integrate digital systems and streamline medical documentation workflows.
- Ensure adherence to regulatory requirements and improve the accuracy and accessibility of health records.
Shefaa El-Orman Oncology Hospital, Egypt
Medical Records Manager
05.2016 - 11.2024
Job overview
- Directed medical records operations, ensuring compliance with GAHAR and JCI standards.
- Implemented electronic health record systems and optimized departmental workflows.
- Promoted from MR supervisor to MR Manager.
- Participated in quality improvement, budgeting, staff development, and performance evaluations.
- Contributed to policy development and accreditation preparation initiatives.
Nile Medical Center, Egypt
Director of Patient Services
10.2018 - 03.2020
Job overview
- Managed and supervised all patient services operations to ensure efficient workflow and positive patient experience.
- Collaborated with clinical and administrative teams to resolve patient concerns and improve service quality.
- Implemented service standards and improvement initiatives that enhanced patient satisfaction and reduced waiting times.
- Ensured compliance with healthcare regulations and organizational policies across patient service activities.
British International Assistants (BIA)Hurghada
Insurance Operations Supervisor
10.2014 - 05.2016
Job overview
- Managed insurance documentation systems and claims processing with international insurers.
- Negotiated settlements and ensured accurate, timely reporting of medical and financial data.
The Egyptian HospitalHurghada
Insurance Customer Service Supervisor
09.2014 - 10.2015
Job overview
- Liaised with global insurers including AXA, BUPA, and SOS International to coordinate patient coverage.
- Supervised service operations and ensured compliance with insurance policies and procedures.
El Hekma Hospital, Egypt & El-Haya Hospital, Egypt
Reception & Insurance Coordinator
05.2011 - 09.2014
Job overview
- Handled insurance communication and patient admission processes, ensuring smooth front-office operations.
Education
Arab Academy for Science, Technology & Maritime Transport
MBA
01.2023
South Valley University
B.A. from Social Work
01.2008
Skills
- Medical Records Management
- Healthcare Information Systems (HIS/HIMS)
- Hospital Administration
- Quality Assurance
- Accreditation (GAHAR & JCI)
- Data Governance
- Digital Transformation
- Policy Development
- Compliance & Audit
- Team Leadership
- Training & Development
- Insurance Operations
- Patient Experience Improvement
Languages
Arabic
English
Czech
Russian
Certifications And Achievements
- Building Resilience, 2025
- Leadership Foundation, 2025
- AI at Work: Use It Wisely, 2025
- QMS 9001 Awareness & Implementation, 2019
- Occupational Health & Safety, 2019
- Training Needs Analysis, 2019
- Advanced System PIS Pro, 2014
- HIS Implementation Project, Shefaa El-Orman & Nile Medical Center, 2017
- GAHAR Accreditation, Shefaa El-Orman, 2022
- Hospital System Integration Team, Shefaa El-Orman, 2019
Personal Information
I like to reviewing what already done and what should i do, working on an Action Plan divided into phases for any new things i have to do or any targets i need to reach (starting with Phase One or two if nessacery), taking courses: Holding myself Accountable, and Quality Management Foundations
Enjoing:Football (once per week), working out 3 to 4 days per week as well, bicycling, swimming, reading, discovering new places,
Interested in: ancient Egyptian history, especially Temple of Hatshepsut
Care a lot: about improving my skills in job and in my life style
I have children named, prefer a partner with specific traits like: ambitious, respectful to parents, makes you calm, etc.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Medical Records Manager
Apex Healthcare
11.2024 - Current
Director of Patient Services
Nile Medical Center, Egypt
10.2018 - 03.2020
Medical Records Manager
Shefaa El-Orman Oncology Hospital, Egypt
05.2016 - 11.2024
Insurance Operations Supervisor
British International Assistants (BIA)
10.2014 - 05.2016
Insurance Customer Service Supervisor
The Egyptian Hospital
09.2014 - 10.2015
Reception & Insurance Coordinator
El Hekma Hospital, Egypt & El-Haya Hospital, Egypt
05.2011 - 09.2014
Arab Academy for Science, Technology & Maritime Transport
MBA
South Valley University
B.A. from Social Work