Sales Force
Hi, I’m
Chanel John
Houston,TX
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Summary
Organized and dependable candidate with a passion for promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. I have been successful at managing multiple priorities with a positive attitude. I have a unique willingness to take on added responsibilities to meet team goals. Manage multiple tasks, and adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality. I would like to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
years of professional experience
Work History
Lone Star Injury AttorneysHouston, TX
Medical Records Manager
08.2023 - 02.2024
Job overview
- Communicated with patients, ensuring that medical information was kept private.
- Evaluated requests for information and maintained and tracked releases to comply with federal and state laws.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Scheduled and conducted educational programs to explain and discuss documentation policies and practices.
- Assisted in the transition from paper-based records to digital formats, resulting in improved efficiency within the department.
- Oversaw secure transfer of patient records to other health care providers to support requests and authorizations.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed policies and procedures to guide the collection, storage, and disposal of confidential health records in accordance with industry standards.
- Managed a team of medical records clerks, providing guidance on their daily tasks and ensuring timely completion of projects.
- Conducted staff training programs on proper documentation procedures, leading to a reduction in record discrepancies.
- Created standard operating procedures to maintain consistency in record-keeping practices throughout the organization.
- Streamlined record-keeping processes for increased accuracy and reduced errors in documentation.
- Reduced turnaround time for record requests by implementing an online request system that streamlined the process .
- Paid attention to detail while completing assignments.
Crockett Law, PCHouston, TX
Medical Records Director
08.2021 - 01.2023
Job overview
- As a Medical Records Department Manager at a personal injury law firm, I held a pivotal role in overseeing the efficient management of medical records and related documentation
- I ensured compliance with legal requirements while maintaining the utmost confidentiality and accuracy of sensitive information.
- Overhauled departmental policies to reflect current industry best practices and regulatory standards.
- Evaluated requests for information and maintained and tracked releases to comply with federal and state laws.
- Ensured compliance with HIPAA regulations by regularly auditing and updating policies and procedures regarding patient information security.
- Established and maintained effective communication with staff, physicians and community organizations
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to develop and implement creative solutions to complex problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Darden Restaurants - Cheddars Scratch KitchenHouston, TX
Lead Server and Trainer
01.2013 - 06.2020
Job overview
- I excelled in providing exceptional service to guests while leading a team of servers to deliver a memorable dining experience.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Coordinated large group reservations, working closely with event planners to ensure seamless execution of special occasions.
- Ensured compliance with food safety regulations by regularly reviewing proper food handling procedures with the serving team.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Cultivated warm relationships with regular customers.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Inspected dishes and utensils for cleanliness.
- Increased sales significantly by upselling higher-end products to customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Answered customers' questions, recommended items, and recorded order information.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
Reddy & Neumann P.C.Houston, TX
Legal Assistant
11.2018 - 03.2020
Job overview
- As a Legal Assistant at an immigration law firm, I provided essential support to attorneys and clients throughout various immigration processes.
- Prepared and managed attorney travel itineraries to optimize scheduling.
- Coordinated appointments and meetings with clients, optimizing attorney schedules for maximum productivity.
- Facilitated communication between clients and attorneys, leading to clearer understanding of case details.
- Maintained strict confidentiality concerning sensitive client information while demonstrating professionalism at all times.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Increased success rates in immigration cases by assisting with the collection of supporting evidence.
Education
Hastings High SchoolHouston, TX
High school diploma
06.2012
Center For Advanced Legal StudiesHouston, TX
Paralegal Certificate from Legal Studies
01.2023
Skills
- Medical Records (3 years)
- EMR Systems (2 years)
- Medical Terminology (2 years)
- Management (5 years)
- Legal case management (4 years)
- Data entry (5 years)
- Organizational skills (10 years)
- Information Security
- Strong Communication Skills
- Records Management
- HIPAA Guidelines
- Employee Performance Evaluations
- Customer Relations
- Customer Service
- Conflict Resolution
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsPaid time offTeam Building / Company RetreatsSoftware
Litify
Microsoft Office
Google Workspace
Quickbooks
Timeline
Medical Records Manager
Lone Star Injury Attorneys
08.2023 - 02.2024
Medical Records Director
Crockett Law, PC
08.2021 - 01.2023
Legal Assistant
Reddy & Neumann P.C.
11.2018 - 03.2020
Lead Server and Trainer
Darden Restaurants - Cheddars Scratch Kitchen
01.2013 - 06.2020
Hastings High School
High school diploma
Center For Advanced Legal Studies
Paralegal Certificate from Legal Studies