Mohamed Abugassa
Alexandria,VA
Summary
Proven track record in enhancing customer retention and satisfaction, demonstrated during my tenure at Cars, where I leveraged operations management and exceptional customer service skills. Mentored and trained teams, leading to increased sales and improved team performance. Expert in sales strategy development, with a strong work ethic and problem-solving abilities, contributing to significant organizational improvements.
Overview
11
11
years of professional experience
Work History
Independent Automotive Consultant
Cars
08.2024 - Current
- Enhanced customer retention, maintaining regular communication and providing exceptional after-sales support.
- Improved customer satisfaction by providing tailored automotive solutions based on individual needs and preferences.
- Mentored new hires during their onboarding process, helping them acclimate quickly and become productive members of the team.
- Trained junior consultants in sales techniques, product knowledge, and industry best practices to improve overall team performance.
- Increased sales of vehicle accessories with effective upselling techniques and in-depth product knowledge.
- Analyzed sales data regularly to identify areas for improvement within the organization as well as potential growth opportunities within target markets.
- Developed strong relationships with local businesses for mutually beneficial partnerships and cross-promotion opportunities.
Warehouse Worker
Amazon
03.2024 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 150 pounds and higher.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
- Improved safety standards, conducted regular checks and maintenance of warehouse equipment.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Sales Associate
Puma
05.2013 - 03.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Bachelor of Science - Information Technology
George Mason University
Fairfax, VA04.2026
Associate of Science - Information Technology
Northern Virginia Community College
Annandale, VA05.2024
Skills
- Operations Management
- Sales strategy development
- Pricing strategy
- Competitive Analysis
- Strong Work Ethic
- Customer Service
- Problem-Solving
- Languages spoken: English,Arabic, beginner in German
- Microsoft Office: Powerpoint, Excel , Word
- Interpersonal and communication skills
- Programming: Undergoing Java script and C
- Studying Financial Accounting
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Traveling
- Exploring new places fills me with a sense of wonder and excitement, as each destination offers a unique adventure and a chance to immerse myself in different cultures.
- Traveling allows me to break free from the everyday routine and discover the beauty of the world, making every journey a memorable and enriching experience.
- I cherish the opportunity to meet new people, taste diverse cuisines, and witness breathtaking landscapes, all of which make traveling a passion that continually inspires and fulfills me.
Additional Information
Eager to transition into the IT field, I am enthusiastic about leveraging my strong problem-solving skills and eagerness to learn. My goal is to combine my passion for technology with my commitment to assisting others, aiming to provide effective solutions and support. With a proactive approach and a dedication to continuous learning, I am excited to contribute to IT projects and make a positive impact.
Timeline
Independent Automotive Consultant
Cars
08.2024 - Current
Warehouse Worker
Amazon
03.2024 - Current
Sales Associate
Puma
05.2013 - 03.2016
Bachelor of Science - Information Technology
George Mason University
Associate of Science - Information Technology
Northern Virginia Community College
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