Mohamed Adow
Louisville,KY
Summary
Hardworking and motivated manager] with 6 years of experience and record of success in Trucking industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
9
9
years of professional experience
Work History
Manager
Kalson Transport llc
Louisville, KY
03.2015 - Current
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Entered time and attendance logs in preparation for payroll.
- Recruited and trained new employees to meet job requirements.
- Provided leadership during times of organizational change or crisis situations.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Created monthly reports for senior management summarizing operational performance metrics.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Organized special events such as conferences or training sessions for employees.
- Coached, mentored and trained team members in order to improve their job performance.
Education
Bachelor of Arts -
Ifo Collage
Kenya02-2012
Skills
- Performance Management
- Workforce Management
- Business Administration
- Policy Implementation
- Contract Management
- Staff Development
- Expense Tracking
- Operations Management
Timeline
Manager
Kalson Transport llc
03.2015 - Current
Bachelor of Arts -
Ifo Collage
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