Mohamed Alkhamaisi
Moreno Valley,CA
Summary
High-energy restaurant and sales professional with strong money management and food handling abilities. Knowledgeable about drink preparations and skilled at keeping areas clean and well-stocked. Dedicated to maximizing customer satisfaction and brand loyalty by delivering knowledgeable and fast service. Effective at operating in fast-paced, demanding settings. Specializing in sales and service, training new employees in successful promotional strategies, and how to capitalize on upsell opportunities. Expertise in POS systems, restocking inventory, and correctly processing payments. Bilingual as well and able to speak Arabic and English fluently, as well as understanding some Spanish too.
Overview
5
5
years of professional experience
Work History
Warehouse Worker
Amazon Warehouse
05.2021 - 08.2022
- Would be required to carry 50 lbs. or more on a daily basis
- Had to endure long ten-hour shifts and keep positive attitude while reaching team goals for Amazon
- We had to work at an extremely fast pace at all times to keep up with the amount of orders we had.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Server/Bartender
Sushi R91
04.2022 - Current
- Greeted guests with pleasant smile and superior customer service
- Served many kinds of customers at fast paces, also having to bring out drinks at those fast paces as well
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Listened to customer desires and needs to recommend optimal products
- Treated everyone with respect and had to even manage the restaurant at times.
- Served food and beverages promptly with focused attention to customer needs.
Barista Trainer/Shift Lead
Starbucks
11.2020 - 03.2022
- Greeted guests with pleasant smile and superior customer service
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders
- Accepted cash and credit card payments, issued receipts, and provided change
- Listened to customer desires and needs to recommend optimal products
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction
- Educated customers on beverage menu items and provided samples of daily brews
- Created complex, hand-crafted beverages based upon customer preferences.
Server/ Server Trainer
Rice N spice
01.2018 - 07.2020
- Educated waiters on menu, memorization strategies and how to convey information clearly
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank
- Trained new employees on service standards and menu items to improve onboarding processes
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers
- Prepared coffee, tea, soda and other nonalcoholic beverages for guests.
Education
Bachelor of Arts - History, Teaching Credential
California State University San Bernardino, Ca, US
05.2024
High School Diploma -
Canyon Springs High School
Moreno Valley, CA06.2019
Skills
- Specialty beverages knowledge
- Training background
- Health codes understanding
- Sales expertise
- Solid problem solver
- Speedy and efficient
- Active listener
- Calm under pressure
- POS system operation
- Team player
- Self-Motivated and Disciplined
Timeline
Server/Bartender
Sushi R91
04.2022 - Current
Warehouse Worker
Amazon Warehouse
05.2021 - 08.2022
Barista Trainer/Shift Lead
Starbucks
11.2020 - 03.2022
Server/ Server Trainer
Rice N spice
01.2018 - 07.2020
Bachelor of Arts - History, Teaching Credential
California State University San Bernardino, Ca, US
High School Diploma -
Canyon Springs High School