Microsoft Office
Mohamed Allam
Computer+IT Cybersecurity, Customer Service, & Sound Engineer
Columbia,MO
Summary
Dedicated and multi-talented Sound Engineer with 6 years of comprehensive experience in the dynamic music industry. Proficient in sound mixing, reproduction, and sound effect creation, showcasing a keen eye for detail and a knack for meeting client specifications promptly. Enthusiastic about ensuring exceptional client experiences through creative solutions and attentive service.
Additionally, adept Customer Service Representative with over 2 years of proven success in both retail and banking sectors. Equipped with strong project and time management skills, coupled with extensive knowledge of point-of-sale systems and a demonstrated ability to juggle multiple tasks efficiently. Committed to fostering positive client relationships to drive profitability and achieve business objectives.
Furthermore, as a driven dishwasher with over 3 years of experience in fast-paced kitchen environments, adept at operating and maintaining cleanliness of equipment, utilizing appropriate chemicals, and upholding stringent hygiene standards to ensure customer satisfaction and safety.
Overview
11
11
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Crew Member
Jimmy Johns Gourmet Subs
04.2024 - Current
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained inventory by restocking chips, cookies, straws, lids, napkins. bottled beverages.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Conformed with all food handling regulations such as cross contamination rules to ensure customers satisfaction.
- Contributed to increased sales by upselling menu items and promoting special offers.
Sound Engineer
Turban Trap Recording Studio
01.2017 - 03.2024
- Setup and double-checked equipment for functionality before use.
- Separated instruments, vocals, and peripheral sounds and mixed during post-production stage.
- Mixed and mastered vocal arrangements and music compositions, and optimized songs and albums using elements, including equalization, compression and stereo enhancement.
- Used special software to mix and edit tracks, including UAD and WAVE.
- Regulated sound qualities and volume levels during recording sessions to produce desired outcomes.
- Performed high-quality recording, mixing, mastering, sound design and production in professional studio.
- Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of industry clients.
- Maintained up-to-date knowledge of product and service changes.
- Communicated with clients to meet and exceed their needs for recording, tracking, mixing, & mastering singles to whole albums on a timeframe.
IT Customer Spiciest
Socket Communications
10.2021 - 11.2021
- Resolved problems, improved operations and provided exceptional service.
- Developed and maintained courteous and effective working relationships.
- Worked with customers to understand needs and provide excellent service.
- Participated in team-building activities to enhance working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Knowledgeable in "Putty SSH"
Customer Service Representative
Simmons First National Bank
02.2020 - 03.2021
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collected member loan payments.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Handled sensitive customer information very cautiously and made sure to delete it / shred it, when finished assisting customer.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Gave crystal clear instructions to customers so they could unlock and gain access to their internet banking accounts.
- Reset passwords for customers that were locked out of their internet banking.
- Investigated unauthorized transactions on customers accounts, communicated with VISA falcon fraud system to insure customers debit cards can no longer be used, if fraud was involved.
- Re-issued debit cards to customers if their previous ones were stolen, lost, or stopped due to fraud.
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Bolstered understanding of banking products and services by enrolling in available training classes and seminars offered to Simmons customer service workers.
Lead Dishwasher
University Of Missouri Campus Dining Service
09.2014 - 03.2018
- Wash dishes, Equipment inspection, clean dish room.
- Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Maintained proper temperatures, behaviors and controls to meet or exceed health department standards.
- Gently moved glassware, crystal and other delicate items to prevent breakage.
- Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
- Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency.
- Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
- Supervised student workers and helped train them in the dish-room. Such was proper temperature the machine should run on, where plates, silverware, and pots and pans go.
- Knowledge of three sink system, soak, rinse, sanitize.
- Made sure dishwasher temperature is optimal needed performance and to prevent damage to dishes, water entering the dishwasher must be at least 120 degrees F and not more than 150 degrees F.
- Always make sure the dishwasher is connected to the hot water line, not the cold.
- Re stock the soap in dishwasher
- In my morning shifts I made sure all chefs had right pots and pans to start the day, turned on dishwasher so it can heat up and be ready for use.
- In my night shifts had to make sure my area is all clean, hose down the floor, sweep and mop, turn off dishwasher. restock silverware for next day.
Customer Service Representative
JC Penney Co Inc.
07.2013 - 09.2014
- Customer Service Representative including: customer returns, exchanges, organize clothing returned to store, and preforming excellent customer service
- Counted cash in register drawer at beginning and end of shift.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Checked prices for customers and processed items sold by scanning barcodes.
- Educated customers on promotions to enhance sales.
- Assisted customers by answering questions and fulfilling requests.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
Some College (No Degree) - General Education
MACC
601 Business Loop 70 W #216, Columbia, MO 65203Cisco Network Certification - Computer+ IT
Columbia Career Center
4203 S Providence Rd, Columbia, MO 65203High School Diploma -
David H. Hickman High School
Columbia, MO05.2014
Skills
Customer Service Representative
Software
POS Systems
Jack Henry Xperience silverlake
Euronet
Deluxe (Check Ordering System)
Teslar (Loan System)
Centrix Dispute Tracking
ZOOM / Microsoft Teams / Skype
Putty SSH
UAD Systems
Logic Pro X
Finial Cut Pro
Certification
Cisco Network Certification
Timeline
Crew Member
Jimmy Johns Gourmet Subs
04.2024 - Current
Google Ads Display Certification
02-2024
Google Ads Search Certification
02-2024
IT Customer Spiciest
Socket Communications
10.2021 - 11.2021
Customer Service Representative
Simmons First National Bank
02.2020 - 03.2021
Sound Engineer
Turban Trap Recording Studio
01.2017 - 03.2024
Lead Dishwasher
University Of Missouri Campus Dining Service
09.2014 - 03.2018
Cisco Network Certification
05-2014
Customer Service Representative
JC Penney Co Inc.
07.2013 - 09.2014
Some College (No Degree) - General Education
MACC
Cisco Network Certification - Computer+ IT
Columbia Career Center
High School Diploma -
David H. Hickman High School