MOHAMED BOCKARIE
Tax And Cost Basis
PHOENIX,AZ
Summary
Hardworking and motivated professional who is committed to enhancing my skills in managing data and projects effectively.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Associate Client Support Consultant
Vanguard
Phoenix, AZ
08.2020 - 11.2021
- Make sure client inquiries are received, investigated, and recommended solutions are suggested
- Inform the AML Compliance Manager of any activity or patterns that might be connected to money laundering or terrorism funding
- Handle consumer complaints, according to defined protocols, detect fraud transactions, and investigate them
- Analyzes situations and makes conclusions based on productive judgment
- As required, escalates non-standard problems or situations
- Ensures that customer queries are addressed and conveyed within the service standards that have been established
- Ensures that all communications are accurate, clear, and concise and that they follow regulatory criteria
- Develops a foundational understanding of Vanguard funds, products, and services, as well as the financial services sector
- Participates in special initiatives and carries out additional responsibilities as needed
- Process wire transfer requests, account journals, check disbursements, ACHs, and SLOAs.
Tax And Cost Basis Specialist
Charles Schwab
Phoenix, AZ
09.2017 - 06.2020
- Send outbound CBRS items that fail manually to the contra companies, as well as electronic ACAT cost basis reporting
- Manually update inbound CBRS items that fail, as well as electronic ACAT cost basis reporting from contra businesses
- Analyze data and discover the main cause of mistakes, as well as chances for cost basis system improvements
- Update Cost basis exceptions and inconsistencies were resolved, and the settlement process was documented
- Update IRAstep up, incoming/outgoing transfers, wash sales, fixed income, taxablegain/loss, and realized gain/loss transactions are processed
- Reviewed daily corporate action exceptions, examined daily corporate action reports, and generate a spreadsheet to monitor all taxable stocks, as well as sent an email to high management with the impacted security list, which impacted over 1000 holders
- Assisted the management team in designing KPIs to reflect data analysis/reconciliation progress and completion
- Create a method using technology to guarantee that the cost basis was updated weekly rather than monthly on the customer-facing system
- Service team partner's queries decrease errors by 80% efficiency.
Associate Financial Professional |Modis Contractor
Charles Schwab
Phoenix, AZ
01.2017 - 09.2017
- Provide great customer service with a one-call resolution approach while displaying empathy and problem- solving abilities
- Assist advisors with transactional requests via a combination of inbound and outbound calls about money movement, transaction status, and account transfers in and out of Schwab
- To participate in the industry-leading platform, championing client usage of Schwab's digital platform and give website navigational help by leading with a better grasp of features and advantages of Schwab tools, products, and services
- Evaluate and analyze questionable items and transactions, if needed, and report suspicious behavior
- Demonstrate a full grasp of advisers' requirements, practice active listening, open-ended discourse, and rapport building, while recording talks in our internal Client Relationship Management (CRM) platform for a tailored approach to service
- Demonstrate the ability to connect advisors with the appropriate level of support for more complicated topic areas by navigating and building out advisor profiles using our CRM system
- Collaborate with internal partners to ensure timely and accurate delivery of information by navigating and building out advisor profiles.
Customer Service Representative
Waste Managment
Phoenix, AZ
01.2016 - 01.2017
- Supports departmental managers with clerical and administrative tasks, such as data collection and reporting
- Adequately complete and respond to customer emails, resolving their various requests as needed
- Assists with diagnosing and resolving problems related to safety, service, and operations
- Daily creates, distributes, and closes off client tickets
- Maintain and distribute departmental information and a range of reports
- Debates operations and dispatch concerns with other supervisors and managers
- Manages a multitude of duties using software tools, including procurement, time and attendance, safety issues, and contract labor
- Assists with data gathering and reporting for incentive compensation scheme as well as help with payments processing and other financial chores as needed
- Contributions to the execution of operational initiatives and communicating with consumers regarding service concerns
- Conveys with staff regarding schedules and job assignments.
Behavior Health Technician
Arizona Healthcare
Phoenix, AZ
01.2007 - 12.2015
- Basic patient care includes technological monitoring, vital sign recording, and physical treatment
- Assists in the orienting of patients to their treatment plan and care
- Monitors and reports on patient activities, physical and mental status to nursing personnel
- Examines the belongings of patients for forbidden things
- Assists in maintaining a safe and orderly environment for patients
- Observes and report actions, conversations, and physical state to maintain patient advocacy
- Recognizes patients who are behaving aggressively, posing a threat to themselves or others, or who are experiencing a medical emergency
- As required, provides intervention, which may involve redirecting the patient
- Assesses patients and their families and engages with them
- Provides dignity, independence, strength, privacy, and choice in care
- Respects diversity and establishes limits
- Maintains a skill set relating to the symptoms and treatment of behavioral disorders that is relevant to treatment procedures in line with state standards to provide the best care
- Maintains a working understanding of the patient group's prescription drugs, including adverse effects and contraindications
- Assists with patient admission, discharge, and transfer, as well as processing administrative paperwork for the patient's medical record.
Education
Associate of Arts - Science
Phoenix Community College
Bachelor of Science - Economics
Arizona State University
Tempe, AZ 05.2012 - 02.2015
MBA - Finance
Grand Canyon University Currently Enrolled
06.2022 - Current
Skills
Computer-SharePoint/IKnow, Microsoft Office/Advanced Excel, SPARKS/Portfolio Accounting System Design, Client Central, Legacy/Blue Zone, OnDemand, BasisPro, ACE/Swiss, MyQ, Schwabcom, SACcom, WSCcom, DataQwik, Adobe PDF Pro, OASIS, Moxie
Case documentation
Business – Trading, Tax & Cost Basis, Broker/Dealer Regulations, QA Sr Specialist Knowledge, 5 years finance/accounting industry experience
Personal – Dedicated, Self-Motivated, Team Player, Ethical, Enthusiastic, Mathematical & Analytical, Learner, Focused, Detail Oriented, Multi-Tasker, Accurate, Productive, Innovative, Initiator, Time Management, Organizational, Problem Solving, Written & Verbal Communication
Timeline
MBA - Finance
Grand Canyon University Currently Enrolled
06.2022 - Current
Associate Client Support Consultant
Vanguard
08.2020 - 11.2021
Tax And Cost Basis Specialist
Charles Schwab
09.2017 - 06.2020
Associate Financial Professional |Modis Contractor
Charles Schwab
01.2017 - 09.2017
Customer Service Representative
Waste Managment
01.2016 - 01.2017
Bachelor of Science - Economics
Arizona State University
05.2012 - 02.2015
Behavior Health Technician
Arizona Healthcare
01.2007 - 12.2015
Associate of Arts - Science
Phoenix Community College