MOHAMED CHAHIR ZANZOUL
Charlotte,U.S.A
Summary
Dynamic management professional with extensive experience in the hospitality and food & beverage sectors, seeking to leverage expertise in a reputable organization. Proven track record of driving operational excellence, enhancing customer satisfaction, and leading high-performing teams to achieve strategic goals. Committed to fostering a positive work environment while implementing innovative solutions that elevate service standards. Eager to contribute to organizational success through effective leadership and a passion for delivering exceptional guest experiences.
Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes.
Overview
45
45
years of professional experience
1
1
Certification
Work History
Consultant Project
Tulip Inn Hotel Khubar
01.2015 - 01.2016
- The main responsibility was to redevelop the property
- Worked with the company architect to implement the Wedding Hall design and décor, as well as the setup of a two story central Kitchen to handle 1000 +guests.
- Concept development (Property G.M)
- Developed detailed project plans, facilitating communication among stakeholders and team members.
- Streamlined project workflows, enhancing efficiency and improving overall delivery timelines.
- Conducted regular status meetings to track progress and address any emerging issues proactively.
Temporary staffing agencies
10.2018 - Current
- Warehouse, order pulling (Stanley)
- Packaging Food (Bakkavor USA)
UBER
10.2017 - Current
- During UBER time and after being abroad for 12 years, i started Uber and interviewing local brand restaurants and Hotels to get back into my professional industry.
- Full time till Oct 2018
Projects Consultant
12.2015 - 09.2017
- For restaurants, cafés & hotels
- Lumber Jack Dining (Al Hattab Al Rifi) Al Ajlan global food services
- Scallini Italian fine dining Diplomatic quarters (Al Shaye Group)
- Dr. Ocean Casual Dining Seafood Restaurant & Catering (Al Shaye Group)
- Armin Fine Dining restaurant (by fitness time) (Al Haqbani Group)
- Authentic Café & Boutique Café Developed full concept
- Review current status, make an action plan to eliminate troubled elements, increase bottom line, set proper revenue & marketing goals, train and develop skills needed, set operational guidelines for the entity provide results after implementation.
Concept startup Operations Manager
Arrawabit International Company
05.2014 - 12.2015
- The Largest café / restaurant in the world Inaugurated on Aug 13th 2014
- Set up & hired all dept. teams, supervised training.
- Set up P.O.S front and back of house including kitchen recipes and costing reports.
- Created the required menus to accommodate the needs of our daily 1100+ guests.
- Daily Sales reached SR 100+k daily.
K.S.A Java Café, Auntie Anne’s A.M.D
F.A.R Venture Co.
02.2009 - 04.2014
- Lead all daily activities of Operations, Marketing, Training, Central Kitchen, Purchasing and warehouse.
- Founded a new Central Kitchen to reduce the cost of outsourcing foods such as Sandwiches and Salads saving over 1 Mil a year. Expanded catering to produce all types of pastries, cakes and create a new market adding to bottom line.
Al-Khaleej Training & Education
12.2006 - 01.2009
- Systemized operational & financial procedures manuals
- Increased sales up to 50 % in some branches & up to 100 % in others
- Minimized Coffee cost by 25 %, increased Profit Margin by 30 %
- Opened a new central kitchen serving quality foods daily to all branches
- Created a catering department serving Colleges, Ministries & Hospitals
- K.S.A (LAGUNA CAFÉ)
Position Gulf Region / Concept Development and Training Manager
United Food Company
07.2002 - 01.2006
- Responsible for daily operations, planning and executions of Sales, Budgeting, P & L, training. Performing skilled work for the management and operation, fully train Company Staff & Managers as per food industry health dept and company regulation
- (Pizza Inn)
General Manager
SUMMIT HOSPITALITY GROUP
06.1994 - 06.2002
- From Front Desk Manager up to a property General Manager. Overall responsibility of hotel operations. Setting hotel rates, daily marketing meetings, allocating budgets for all departments Reference ( Doyle Parrish owner C.E.O)
Owner
SUBS-PLUS
10.1990 - 07.1994
- Started a new casual dining restaurant to compete with a large franchise, developing the concept and menu from scratch, including marketing a campaign
Asst. Mgr / Company Trouble Shooter
GOLDEN CORRAL
06.1986 - 09.1990
- The highest volume restaurant in the USA
Restaurant Manager
PIZZA – INN
02.1981 - 06.1986
- Managed a highly profitable restaurant for the North Carolina Franchise after starting my career with Pizza Inn in Meridian Mississippi region as an assistant manager where i assisted successfully in introducing the famous Pizzert Pizza.
Education
Culinary Trainer - Food & Nutrition Specialist
Prince Faysal University
Riyadh, KSA05-2006
Culinary Trainer - Investment In Excellence
Pacific Institute
U.S.A01-2004
No Degree - Architectural Engineering
Wentworth Inst. Technology Eng.
Boston Mass, U.S.A01-1982
Skills
- Profit and loss management and guest services management
- P&L responsibility, scheduling, hiring, and training
- Revenue management
- Staff accountability of 100 employees
- Problem-solving
- Team leadership & development
- Client relationships
- Integrity and honesty
- MS office
- Strategic planning
- Issue resolution
- Customer relationship management
- Time management
- Work Planning and Prioritization
- Client rapport
- Project implementation
- Quality assurance
- Analysis & evaluation
- Best practices implementation
- Processes and procedures
- Operations analysis
- Cultural awareness
- Business planning
- Research and development
- Process optimization
- Management coaching
- Safety regulations
Accomplishments
- Systemized operational & financial procedures manuals
- Increased sales up to 50 % in some branches & up to 100 % in others
- Minimized Coffee cost by 25 %, increased Profit Margin by 30 %
- Opened a new central kitchen serving quality foods daily to all branches
- Created a catering department serving Colleges, Ministries & Hospitals
- Recognized for meeting budgeted sales and food cost in the Eastern Province.
- Recognized by health Dept. for holding the highest scores of Q.S.C & H
- Service training classes for more than 200 Employees
- Opened Pizza Inn at the Qatar American Military Base, according to US Standards
- Managing and training the point-of-sale system for all company branches
- Approved by Saudi Aramco to open Pizza Inn inside its vicinities
Certification
G.W.R. planned the project in Riyadh, Saudi Arabia, for the largest Cafe Restaurant in the world, 1250 seats, recruiting and training full staffing in all positions as well as leading the grand opening and full smooth operation under the eye of Guinness World Records till had over to the owners and my team.
08/13/2014
Languages
English, Arabic & some French
Timeline
Temporary staffing agencies
10.2018 - Current
UBER
10.2017 - Current
Projects Consultant
12.2015 - 09.2017
Consultant Project
Tulip Inn Hotel Khubar
01.2015 - 01.2016
Concept startup Operations Manager
Arrawabit International Company
05.2014 - 12.2015
K.S.A Java Café, Auntie Anne’s A.M.D
F.A.R Venture Co.
02.2009 - 04.2014
Al-Khaleej Training & Education
12.2006 - 01.2009
Position Gulf Region / Concept Development and Training Manager
United Food Company
07.2002 - 01.2006
General Manager
SUMMIT HOSPITALITY GROUP
06.1994 - 06.2002
Owner
SUBS-PLUS
10.1990 - 07.1994
Asst. Mgr / Company Trouble Shooter
GOLDEN CORRAL
06.1986 - 09.1990
Restaurant Manager
PIZZA – INN
02.1981 - 06.1986
Culinary Trainer - Food & Nutrition Specialist
Prince Faysal University
Culinary Trainer - Investment In Excellence
Pacific Institute
No Degree - Architectural Engineering
Wentworth Inst. Technology Eng.
TRAINING SEMINARS
- TRAINTHETRAINER K.S.A(2004)
- BRYANTRACYBUSINESSLEADERSHIPDEVELOPMENT K.S.A(2007)
- CHARLESEADBEATER EXECUTIVEDEVELOPMENTPROGRAMS K.S.A(2009)
- Certified Train the Trainer and the best Achievement Awards
- SECRET SERVICE JOHN R. DIJULIUS III U.S.A (2012)
PROFILE
- 15+ YEARS IN RESTAURANT / HOSPITALITY INDUSTRY, HELD TOP MANAGEMENT POSITIONS SUCCESSFULLY.
- Nationality: U.S.A Residence: Charlotte, NC
- Date of Birth: July, 15th, 1961
- Contact Numbers: 980-318-3878
Guinness World record
The largest Coffee Shop / Restaurant (ADWAA ALMASAA CAFE), It was inaugurated in Riyadh, Saudi Arabia, in association with Mohamed C Zanzoul on 13 August 2014