Mohamed Elgamal
Paoli,PA
Summary
Enthusiastic Customer Service Professional experienced in managing high-volume interactions and resolving issues efficiently. Delivered personalized solutions through strong client connections and needs identification. Focused on enhancing customer satisfaction and driving organizational success.
Overview
1
1
Certification
3
3
years of post-secondary education
7
7
years of professional experience
Work History
Teller
Wells Fargo
Devon, Pennsylvania
04.2026 - Current
- Processed customer transactions with accuracy and attention to detail, ensuring timely service.
- Assisted customers with account inquiries and product information.
- Identify customers’ financial needs, provide personalized assistance, and refer clients to bankers for appropriate products and services to support cross-selling and referral opportunities.
Customer Services & Forex Expert&Teller
Lari Exchange
, UAE
08.2024 - 02.2026
- Assisted customers with foreign exchange services, money transfer procedures, and transaction-related inquiries.
- Processed daily financial transactions including currency exchange, remittances, cash deposits, and customer service requests.
- Maintained accuracy in cash handling, transaction verification, and daily balancing operations.
- Ensured compliance with AML/KYC regulations and internal financial procedures.
- Dubai - UAE
Customer Service Representative
Vodafone
, Egypt
05.2022 - 05.2024
- Provided front-line support to customers regarding mobile services, billing, account management, and technical issues.
- Resolved customer concerns efficiently while maintaining strong communication and problem-solving standards.
Customer Service
Amer Group-Real Estate
, Egypt
05.2019 - 05.2022
- Supported clients before and after purchase, helping them navigate contracts, documentation, and service requests.
- Delivered high-quality customer service at all times.
- Managed customer communication for real estate projects, providing accurate information about properties, pricing, payment plans, and unit availability.
Education
Bachelor of Arts - English Literature
Damnhour university
Egypt 08.2018 - 01.2022
Skills
- Cash Transaction Management
- Transaction processing
- Cash Management
- Customer Needs Assessment
- Financial needs assessment
- Customer Retention
- Conflict Resolution
- Effective communication
- Active Listening
Certification
Crowe Academy UAE,
. Anti-money laundering and countering the financing of terrorism.
. Consumer protection standards & soft skills training.
. Operational risk management training.
. Anti-Fraud awareness, counterfeit currency detection & cybersecurity.
Languages
- English
- German
- Arabic
Timeline
Teller
Wells Fargo
04.2026 - Current
Customer Services & Forex Expert&Teller
Lari Exchange
08.2024 - 02.2026
Customer Service Representative
Vodafone
05.2022 - 05.2024
Customer Service
Amer Group-Real Estate
05.2019 - 05.2022
Bachelor of Arts - English Literature
Damnhour university
08.2018 - 01.2022