Mohamed Elmessaoudi
San Antonio,US
Summary
Experienced IT and customer service professional with 8 years of data entry experience and newly acquired Systems Engineering Training. Seeking an entry level role that uses both Linux + and Network +. Seasoned installation and repair technician setting up, configuring and maintaining diverse telecommunications systems. Excellent relationship-building and problem-solving skills with demonstrated success in working both alone and as part of team. Good communicator and prioritizer. Resourceful [Job Title] provides installation and troubleshooting to maintain customer cable TV, internet, telephone and alarm equipment hookup. Documents and addresses request-for-service, overseeing repair issues to improve customer satisfaction. Checks in-stock inventory to handle installation and maintenance services. Detail-oriented resource for resolving product use issues and client complaints.
Overview
19
19
years of professional experience
Work History
Cable Installation Technician
contractor with spectrum
San Antonio, TX
12.2022 - Current
- Pulled lines to proper tension for safety and durability of installation work.
- Installed set top boxes, modems, routers, switches, amplifiers, splitters and associated equipment.
- Scanned customers' cable systems electronically to pinpoint potential problems.
- Followed safety protocols while working with ladders or climbing poles when installing aerial lines.
- Performed installation and troubleshooting of coax cable systems
- Prepared for daily work assignments by requisitioning equipment and supplies from warehouse and stocking vehicle.
- Performed troubleshooting by inspecting equipment and measuring signals to identify issues.
- Strung cables between newly installed or existing poles and restrung cables due to damage or sagging.
- Set up modems and other hardware with necessary cables.
- Set up service for customers by installing, connecting, testing or adjusting equipment.
- Offered education and resources to streamline customer product adoption and use.
- Repaired damaged cables caused by weather conditions or improper handling.
- Provided technical support to customers regarding their cable services during installations and maintenance visits.
- Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
- Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone and alarm system equipment.
- Managed service records and reports, completing paperwork regarding work order status and customer satisfaction to maintain performance effectiveness.
- Troubleshot and diagnosed systems using speed, ping and related tests.
- Installed outlets, drops, converters, modems, and digital terminals.
- Measured signal strength at utility poles.
- Conducted site surveys to determine the best placement for new cables and equipment.
- Tested newly installed cables using specialized testing devices like tone generators or multimeters.
- Assisted customers with technical support for cable connections and TV programming.
- Repaired equipment to support continual service.
- Used tools, equipment and vehicles to avoid injuries and mishaps.
- Installed, set up and repaired devices and system components.
- Installed cabling from transport and wiring closets to customer access outlet.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Driver
Uber
San Antonio, TX
11.2020 - Current
- Pulled lines to proper tension for safety and durability of installation work.
- Installed set top boxes, modems, routers, switches, amplifiers, splitters and associated equipment.
- Scanned customers' cable systems electronically to pinpoint potential problems.
- Followed safety protocols while working with ladders or climbing poles when installing aerial lines.
- Performed installation and troubleshooting of cable systems .
Delivery Driver
GrubHub
San Antonio, TX
05.2020 - 01.2021
Warehouse Associate
Amazon SAT5
San Antonio, TX
11.2019 - 11.2020
- Wrapped pallets in shrink wrap prior to loading
- Verified quantity and description of materials received by checking merchandise against packing list
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Security Site Supervisor
G4S Security
Safi, Morocco
09.2015 - 08.2018
- Removed unauthorized persons from facility grounds
- Wrote and submitted daily reports on security team operations
- Managed team schedules to provide effective security coverage for building needs
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
Computer Data Entry Operator
Goldmine Akka
Safi, Morocco
10.2004 - 10.2012
- Added documents to file records and created new records to support filing needs
- Scanned documents and saved in database to keep records of essential organizational information
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Education
System Engineering -
Codeup Cloud Academy
01.2021
Bachelor of Law -
Ibn Zohr University
01.2015
High School Diploma -
Ibn Khaldon High School
01.2003
Skills
- Microsoft Word skills
- Linux fundamental skills
- Telecommunications Systems
- Network Configuration
- Device Configuration
- Cable Arrangements
- Dispatch Communication
- Equipment Repair
- Customer Education
- System Configuration
- System Testing
- Troubleshooting Skills
- Equipment Preparation
- Technical Support
Timeline
Cable Installation Technician
contractor with spectrum
12.2022 - Current
Driver
Uber
11.2020 - Current
Delivery Driver
GrubHub
05.2020 - 01.2021
Warehouse Associate
Amazon SAT5
11.2019 - 11.2020
Security Site Supervisor
G4S Security
09.2015 - 08.2018
Computer Data Entry Operator
Goldmine Akka
10.2004 - 10.2012
System Engineering -
Codeup Cloud Academy
Bachelor of Law -
Ibn Zohr University
High School Diploma -
Ibn Khaldon High School
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