Mohamed Farah
Columbus
Summary
Motivated professional with over 10 years of versatile experience across different industries. Dedicated to maintaining exceptional workplace environments, delivering a strong work ethic, and fostering positive energy among colleagues. Very dedicated to grow my career within the IT field.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Data Center Technician
DB Schenker
04.2024 - 05.2025
- Directed a team of 12 while effectively utilizing ServiceNow to manage work tickets and infrastructure interfaces. Streamlined project workflows by prioritizing critical tasks, leading to timely and efficient project execution and infrastructure upkeep
- Oversaw the quality control of all fiber and copper installations and terminations, implementing stringent checks to guarantee optimal interface.
- Played a key role in developing and enforcing Method of Procedure (MOP) and Change Method of Procedure (CMOP) documentation across the data center operations.
- Established and managed detailed records of data center equipment and supplies, ensuring inventory accuracy for proactive maintenance and efficient operations.
Account Specialist II
JP Morgan Chase
12.2021 - 06.2023
- - Created and managed travel itineraries for clients, ensuring smooth travel experiences.
- - Handled inbound and outbound calls using Amazon Connect.
- - Provided customer support for banking inquiries, resolving client concerns.
- - Utilized GDS (Global Distribution Systems) for itinerary creation, showcasing technical proficiency.
- - Managed client communications via phone and email, maintaining clear and professional interactions.
- - Led training sessions for new team members, contributing to team development.
- - Working in a fast paced environment while maintaining a heavy workload.
Data Center Technician
AEP
09.2020 - 08.2021
- Accepted tasks and documented status using ticketing system, time reports and email.
- Streamlined processes for hardware installation, saving time and reducing potential errors during deployment.
- Optimized data center performance through regular equipment audits and updates, ensuring optimal functionality.
- Dressed and labeled cables for easy identification and traceability.
Security Officer
G4S Secure Solutions
07.2018 - 08.2020
- - Conducted regular patrols and surveillance, ensuring a secure environment.
- - Performed camera sweeps for enhanced security, contributing to risk management.
- - Managed check-ins and check-outs, streamlining access control procedures.
- - Developed site schedules for security personnel, demonstrating organizational skills.
Pharmacy Technician
CVS PHARMACY
01.2018 - 07.2018
- - Managed prescription filing and filling, ensuring accuracy in medication dispensing.
- - Maintained inventory and stocked shelves, optimizing operational efficiency.
- - Operated the Drive Thru and Pick Up registers, showcasing versatility in roles.
Education
High School Diploma -
Franklin Heights High School
Columbus, OH06.2018
Bachelor of Science - Cybersecurity & Informational Assurance
Westerns Governor University
Salt Lake City, UT12-2025
Skills
- Proficient in Microsoft Office, Adobe, and Google Workspace
- Experience with Windows, Linux & Mac operating systems
- Organizational leadership
- Agenda management
- Program oversight
- Multitasking
- Problem-solving abilities
Certification
- - Certified IATA Agent (Travel Agent)
- - Google IT Professional Certification
- - Google Cybersecurity Certification
- - Google Advanced Data Analytics Certification
- - Certified Security Officer (Guard Card)
- - Licensed Pharmacy Technician
- - CPR/AED/First Aid Certified
- - OSHA Outreach Training (General Industry)
- - CDL A Commercial Drivers License
Languages
English
Native or Bilingual
Somali
Native or Bilingual
Arabic
Professional Working
Timeline
Data Center Technician
DB Schenker
04.2024 - 05.2025
Account Specialist II
JP Morgan Chase
12.2021 - 06.2023
Data Center Technician
AEP
09.2020 - 08.2021
Security Officer
G4S Secure Solutions
07.2018 - 08.2020
Pharmacy Technician
CVS PHARMACY
01.2018 - 07.2018
High School Diploma -
Franklin Heights High School
Bachelor of Science - Cybersecurity & Informational Assurance
Westerns Governor University