Mohamed Haji
Portland
Summary
Reliable and experienced in customer service, with a strong foundation in IT and cloud computing concepts. Proven ability to support users, resolve issues efficiently, and communicate clearly in fast-paced environments. Hands-on experience with virtual machines and technical coursework, combined with real-world, customer-facing roles in retail and healthcare.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Maine Medical Center
Portland
10.2023 - 10.2025
- Served as a primary point of contact for patients, visitors, and staff
- Assisted with scheduling, system navigation, and general technical inquiries
- Managed phone systems and digital records with accuracy and confidentiality
- Followed HIPAA guidelines and handled sensitive information responsibly
- Collaborated with clinical and administrative teams to support daily operations
Customer Service Associate
Walmart
Falmouth
06.2023 - 12.2023
- Supported a high volume of customers with questions, returns, and checkout assistance
- Used POS systems and internal tools accurately while handling cash and digital payments
- Troubleshot customer issues efficiently and escalated when necessary
- Maintained accurate records and followed operational procedures
- Worked in a fast-paced team environment while meeting performance and service standards
Education
Bachelor of Science - Information Technology
Southern Maine Community College (SMCC)
Maine, United States05-2025
Bachelor of Science - Information Technology
Western Governor’s University (WGU)
Salt Lake City, UT01-2027
Skills
- Customer and user support
- Troubleshooting and problem resolution
- Microsoft Azure fundamentals
- Virtual machines and OS setup
- Networking concepts
- Ticketing and documentation
- Windows and macOS proficiency
- Data entry and system navigation
- POS and business systems
- Time management and prioritization
- Technical communication for non-technical users
- Team collaboration in fast-paced environments
Websites
References
Available upon request
Timeline
Customer Service Representative
Maine Medical Center
10.2023 - 10.2025
Customer Service Associate
Walmart
06.2023 - 12.2023
Bachelor of Science - Information Technology
Southern Maine Community College (SMCC)
Bachelor of Science - Information Technology
Western Governor’s University (WGU)