Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Mohamed Hamad

McKinney,TX

Summary

Highly skilled Field Service Engineer with 11 years of experience in reducing equipment downtime, increasing customer satisfaction scores, and improving equipment efficiency. Proven track record in managing installations, diagnosing complex technical problems, and collaborating with cross-functional teams to ensure customer retention. Strong commitment to maintaining accurate service records, , and delivering exceptional customer service .

Overview

10
years of professional experience
12
years of post-secondary education

Work History

HealthTronics
Mckinney, Texas

Field Services Engineer II
05.2022 - Current

Job overview

  • Performs service on assigned products.(X-ray ,Laser, lithotripsy...)
  • Closes orders in service software in a timely manner.
  • Completes administrative duties accurately and in a timely manner.
  • Performs preventive maintenance.
  • Ordering and managing repair parts.
  • Complies with all company issued policies and procedures.
  • Performs other duties as assigned.

Simon Hegele Health Care Solution
Dallas, TX

Medical Equipment Team Lead Specialist
01.2019 - 05.2022

Job overview

  • • install multi modalities MRI, CT and upgrade system.
  • • Rig processes and moving devices to unload or load medical systems.
  • Quality control during installation.
  • Performs mechanical and electrical installation, de-installation, or relocation process of medical systems, incl. mounting, ramping, and layout, shimming and anchoring tasks.
  • Completes test cycles before handover of medical systems to customers.
  • Read and follow blue prints in preparation prior to installation.
  • Supervise and assigned labor force tasks and meets budgeted goals.
  • Responsible for the safe and proper handling and cleanliness of the entire project.
  • Responsible for completing all required paperwork and reports as instructed.
  • Responsible for following all company safety quality procedures and policies.

• Assist with installing mechanical Siemens GE MRI, X-ray and cathlab.

Bayouni Trading Co. Ltd
ALKHOBAR , KSA

Field Service Engineer
10.2013 - 11.2018

Job overview

  • -Troubleshooting and maintenance of medical devices.
  • -Installation, testing and verification of medical devices (clearing for use).
  • Performing planned preventive maintenance.
  • working in chemistry and hematology lab
  • reagent and kit programming
  • experience in robotic and step motor
  • Receiving, acknowledging, filling and closing calls .
  • Paperwork preparation and completion (delivery notes, installation reports … etc.)
  • Performing electrical safety tests.
  • Requesting and changing spare parts as per manufacturer guidelines.
  • Calibration of medical devices using the proper tools.
  • Providing end-user operational training (application, disinfection and safety).
  • Following up with end-user (complains, feedback … etc.).

Education

University of Science And Technology
Sudan

Bachelor of Science from Biomedical Engineering
05.2001

Skills

Analytical thinking with effective problem solving skillsundefined

Timeline

Field Services Engineer II

HealthTronics
05.2022 - Current

Medical Equipment Team Lead Specialist

Simon Hegele Health Care Solution
01.2019 - 05.2022

Field Service Engineer

Bayouni Trading Co. Ltd
10.2013 - 11.2018

University of Science And Technology

Bachelor of Science from Biomedical Engineering
05.2001
Mohamed Hamad