Mohamed Hassanein
Amr
Laguna Niguel,CA
2
Languages
Results-driven Jewelry and Watchmaker with a proven track record at Aladen Watch Jewelry Repair INC, excelling in timepiece repair and customer service. Demonstrated precision assembly and effective time management, consistently enhancing client satisfaction through meticulous repairs and expert advice. Committed to quality and safety, ensuring high standards in every service provided. Been around customers sense the age of (8). Super cautious about not leaving scratches on customers watches/phones wither I’m inspecting them or repairing that particular item. I worked/learned about business workmanship sense a young child.
Work History
Phone Repair Technician
- Diagnosed and repaired various smartphone issues, ensuring customer satisfaction.
- Operated repair tools and equipment to efficiently complete tasks.
- Assisted in inventory management, maintaining accurate stock levels of parts and supplies.
- Provided exceptional customer service by explaining repair processes and timelines clearly.
- Implemented best practices for device handling to minimize damage during repairs.
- Maintained a well-organized workspace, ensuring all tools and parts were readily available for efficient repairs.
- Assisted customers with setting up newly repaired devices, ensuring proper functionality before leaving the store.
- Upheld strict adherence to company policies and procedures, maintaining a professional and consistent level of service for all clients.
- Enhanced customer satisfaction by providing timely and efficient phone repair services.
- Cash payment job.
Jewelry and Watchmaker
- Assisted customers with jewelry cleaning and maintenance, enhancing service quality.
- Maintained inventory of watch parts, ensuring timely availability for repairs.
- Maintained a clean and organized workspace, ensuring efficient workflow and proper care of delicate components.
- Enhanced customer satisfaction by providing timely and meticulous watch repair services.
- Stayed up-to-date on industry trends and advancements in horology, applying new techniques when appropriate for improved results.
- Utilized effective time management strategies, prioritizing tasks and managing workload efficiently to meet or surpass deadlines consistently.
- Implemented quality control measures throughout all stages of the repair process, ensuring consistent high-quality outcomes for every serviced timepiece.
- Delivered outstanding customer service by addressing client concerns promptly, providing expert advice on watch care, and maintaining clear communication throughout the repair process.
- Completed basic watch adjustments and replaced bands.
- Refurbished visual aspects of watches by polishing and cleaning metal and glass faces and bands.
- Removed, cleaned, and replaced external components such as glass faces.
- Cleaned, rinsed and dried timepiece parts using solutions and ultrasonic or mechanical watch-cleaning machines.
- Provided quotes to customers based on detailed inspections and identification of necessary repairs, material costs and time involved.
- Disassembled timepieces to inspect for defective, misaligned or rusty parts.
- Maintained performance by oiling moving parts of watches and clocks.
- Repaired or replaced broken, damaged or worn parts on timepieces using drill presses and hand tools.
- Replaced components with care to avoid damaging delicate internal workings of timepieces.
Juice Barista
- Prepared and served a variety of fresh juices and smoothies to customers.
- Maintained cleanliness and organization of juice bar area, ensuring compliance with health standards.
- Assisted in inventory management, tracking stock levels of ingredients and supplies.
- Provided exceptional customer service, addressing inquiries and offering recommendations based on preferences.
- Operated juicing equipment efficiently, ensuring optimal performance during peak hours.
- Collaborated with team members to enhance workflow and improve customer satisfaction rates.
- Adapted quickly to changing menu items and seasonal offerings, maintaining product knowledge.
- Improved customer satisfaction by crafting delicious and visually appealing juice blends tailored to individual preferences.
- Complied with all health codes and regulations by diligently following proper food handling procedures at all times during preparation, storage, and disposal processes.
- Upheld a safe environment for both staff and customers by adhering to safety guidelines regarding equipment usage and promptly attending to any spills or hazards on the floor.
- Participated actively in weekly staff meetings to discuss ways of improving operations, contributing ideas that led to increased efficiency or improved customer satisfaction.
- Cash payment job.
Wellness Consultant/ Product Sales
- Educated clients on physical fitness routines tailored to their needs and goals.
- Built a loyal clientele base through exceptional customer service skills including attentiveness, empathy, and patience.
- Enhanced client satisfaction through consistent communication, support, and ongoing progress evaluations.
- Empowered clients to make healthier choices by providing informative workshops on topics such as nutrition, stress management, and physical activity.
- Cash payment job.
Education
High School Diploma
Skills
Timepiece repair
Watch servicing
Oral communication
Precision assembly
Time management
Problem-solving
Attention to detail
Decision-making
Safety procedures
Time management abilities
Equipment maintenance
Languages
English
Native or Bilingual
Arabic
Limited Working
Timeline
Phone Repair Technician
Amr
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Jewelry and Watchmaker
Aladen Watch Jewelry Repair INC
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Juice Barista
Mohsin
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Wellness Consultant/ Product Sales
Mohsin
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Saddleback College
High School Diploma
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