MOHAMED IBRAHIM HAROUN
Abu Dhabi
Summary
Customer-focused professional with 3 years of experience in delivering exceptional service. Demonstrates strong communication skills and a commitment to exceeding customer expectations through effective problem-solving and timely solutions. Known for empathetic customer interactions that enhance satisfaction. Thrives in fast-paced environments, managing multiple tasks while maintaining attention to detail.
Overview
6
6
years of professional experience
Work History
Customer services
Al-Roumi Medical Center
01.2022 - 01.2023
- The ability to communicate clearly and honestly with patients and visitors to the center, and to accurately understand their needs and concerns.
- Ability to work effectively within the customer service team and cooperate with members of the medical team to meet patients' needs.
- Handled patients with patience and compassion during challenging emotional states.
- The ability to manage time effectively to deal with a large number of patients and appointments accurately and effectively.
- Provided innovative solutions to address the needs and concerns of patients and visitors.
- The ability to deal with confidential and sensitive information efficiently and professionally, and maintain the center's reputation.
- Ability to use a computer and related software to accurately record and track patient information and appointments.
- The ability to adapt to sudden changes and challenges that may arise in the medical work environment.
- Supported patient care in medical settings.
Call Center
MTN Telecom Co. Ltd.
Khartoum.
01.2020 - 01.2022
- Ability to communicate clearly and effectively with customers via phone, email, and live chat, while maintaining tact and professionalism in dealing with different types of customers.
- The ability to analyze customer needs and provide appropriate solutions to their problems and requirements effectively and quickly.
- Ability to handle a large volume of calls, inquiries and challenges effectively, and maintain calm and tact in stressful circumstances.
- Handled high volume of calls and inquiries while maintaining composure and professionalism in stressful situations.
- Recorded call details and followed up on issues accurately and organized documentation for management and reporting purposes.
- Ability to collaborate with co-workers and technical support teams to solve problems and achieve company goals collectively.
- Collaborated with co-workers and technical support teams to resolve customer issues and support company objectives.
- The ability to focus on the details of the call and the customer's needs accurately and meet their expectations accurately.
- Provided telecom support to customers, addressing inquiries and troubleshooting issues.
Supervisor
Crystal Factory
12.2020 - 03.2021
Sales Associate
MAX
Abu Dhabi
10.2020 - 11.2020
Supervisor
MAX
Abu Dhabi
06.2020 - 08.2020
Security Officer
Hadaf Security Services
Khartoum.
07.2017 - 12.2019
Education
Bachelor of Business Administration -
Khartoum University
SUDANSkills
- Customer Engagement
- Effective Communication
- Positive Interaction
- Empathy
- Patience
- Quick Decision Making
- Time Management
- Organization
- Flexibility
- Adaptability
- Attention to Detail
- Analysis
- Creative Solutions
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Access
- Computer Skills
Languages
- English, Advanced
- Arabic, Native
Personal Information
- English, Advanced
- Arabic, Native
Timeline
Customer services
Al-Roumi Medical Center
01.2022 - 01.2023
Supervisor
Crystal Factory
12.2020 - 03.2021
Sales Associate
MAX
10.2020 - 11.2020
Supervisor
MAX
06.2020 - 08.2020
Call Center
MTN Telecom Co. Ltd.
01.2020 - 01.2022
Security Officer
Hadaf Security Services
07.2017 - 12.2019
Bachelor of Business Administration -
Khartoum University