Customer-focused professional with expertise in service operations, cash handling, and licensing compliance, excelling in transaction processing and team collaboration.
Overview
3
3
years of professional experience
Work History
Attendance Counselor 2
State-Operated Living Alternatives (DSHS/DDA)
10.2023 - Current
Managed records and ensured compliance with state guidelines.
Provided support and guidance to clients, ensuring adherence to policies.
Communicated effectively with teams to enhance program efficiency.
Site Coordinator
Provail
08.2023 - Current
Coordinated and managed site operations, ensuring smooth service delivery.
Provided administrative support, maintained records, and facilitated communication between teams.
Assisted in staff scheduling and operational logistics.
Store Consultant
FedEx
11.2021 - 03.2023
Assisted customers with printing, shipping, and other service-related inquiries.
Handled cash and credit transactions, ensuring accuracy and customer satisfaction.
Maintained store inventory and provided excellent customer service.
Education
Bachelor of Science - Healthcare Administration
City University of Seattle
Seattle, WA
06-2025
Bachelor of Science - Information Technology
University of Sierra Leone (IPAM)
Freetown, Sierra Leone
02-2022
Diploma in Computers & IT in Business And Mgt.
Cambridge International College
UK
04-2020
Diploma in Business Economics & Commerce
Cambridge International College
UK
10-2018
High School Diploma -
Murray Town Army Secondary School
Freetown, Sierra Leone
12-2016
Skills
Customer service
Microsoft Office
Computer skills
Cash handling
Problem-solving
Safety and security procedures
Timeline
Attendance Counselor 2
State-Operated Living Alternatives (DSHS/DDA)
10.2023 - Current
Site Coordinator
Provail
08.2023 - Current
Store Consultant
FedEx
11.2021 - 03.2023
Bachelor of Science - Healthcare Administration
City University of Seattle
Bachelor of Science - Information Technology
University of Sierra Leone (IPAM)
Diploma in Computers & IT in Business And Mgt.
Cambridge International College
Diploma in Business Economics & Commerce
Cambridge International College
High School Diploma -
Murray Town Army Secondary School
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