Mohamed Kassem

June 2022 - Present

• Business Development - Exclusive Operations Lead ,

• Developed and executed strategies across multiple business verticals
• Worked closely with different teams such as Founding Team, Business Development, Marketing, Product, Engineering, Operations and Customer Support.
• Established or restructured current processes/SOPs and workflows by adapting best practices.
• Provided data analysis and metrics of the company's productivity to the executive team, then suggest strategic initiatives to improve workflow, teamwork, and budget management.
• Use research and other methods to uncover key insights about our customers and competitors.
• Influence and manage internal team roadmaps to ensure that projects that move the needle on customer experience are executed successfully and on time.
• Work on projects involving either new products/services tracks, segments, new markets or partnerships, this involves working with internal resources or third parties.
• Developed solid and strategic solution plans for business problems to enable growth.
• Monitored and evaluate daily operational performance and recommend improvements.
• Recruited and trained [65] new employees in [3 years].

March 2021 - July 2022

• Business development executive.

October 2020 - March 2021

• Exclusive operations & customers executive.