Mohamed Liban
Kansas City,MO
Summary
I am a natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
I'm a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. I use independent decision-making skills and sound judgment to positively impact a company's success.
Overview
12
12
years of professional experience
Work History
Customer Relations Red Coat
Delta Airlines
08.2018 - Current
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Managed customer relations on ongoing basis to maximize customer retention.
- Created customer support strategies to increase customer retention.
- Implemented effective communication strategies for better understanding of customer needs and expectations.
Sales Specialist
Apple
08.2017 - Current
- Quickly assess needs of customer to offer correct solution
- Encourage customer loyalty through demonstration and explanation of products
- Exceed expectations on weekly business engagement and customer focus services.
Sales Associate
Finish Line, Inc
06.2014 - 10.2019
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Team Leader, Sales Operations
Kansas City Zoo
03.2012 - 01.2018
- Reduced employee turnover by recognizing top performers and creating tailored development plans for underperformers.
- Streamlined sales processes to improve efficiency and productivity within the team.
- Analyzed sales data to identify trends, opportunities, and potential risks in order to inform future strategy adjustments.
Education
Bachelor of Science - Business Administration
Park University
Kansas City, MO05.2024
Skills
- Quality Assurance
- Contract Negotiation
- Data Analytics
- Customer Development Planning
- Project Management
- Relationship Building
- Verbal and written communication
- Sales Reporting
- KPI Tracking
- Brand-building strategies
Timeline
Customer Relations Red Coat
Delta Airlines
08.2018 - Current
Sales Specialist
Apple
08.2017 - Current
Sales Associate
Finish Line, Inc
06.2014 - 10.2019
Team Leader, Sales Operations
Kansas City Zoo
03.2012 - 01.2018
Bachelor of Science - Business Administration
Park University