Mohamed Meliani
Plant City,FL
Summary
Proven leader in the travel and aviation sector with Emirates Group, adept at boosting customer satisfaction and streamlining operations. Excelled in staff training, enhancing team collaboration, and implementing customer retention strategies. Achieved significant revenue growth through expert travel planning and reservation software proficiency. Demonstrates exceptional problem-solving and multitasking abilities, ensuring operational excellence and positive client engagements.
Overview
17
17
years of professional experience
Work History
Sales/Reservations Supervisor
Emirates Group-Dnata
03.2018 - 07.2023
- Reduced wait times by optimizing scheduling and staffing levels during peak periods.
- Boosted team morale through consistent recognition of top performers'' achievements.
- Conducted performance evaluations for staff, identifying areas of improvement and providing constructive feedback.
- Analyzed reservation trends and provided recommendations for strategic planning purposes.
- Assisted in the development of promotional packages, driving revenue growth within the department.
- Mentored team members to enhance their customer service skills, resulting in improved guest feedback.
- Resolved escalated customer issues, ensuring a positive outcome for both the guest and the organization.
- Increased efficiency by implementing standardized procedures for handling common reservation scenarios encountered by staff members daily routine.
- Coordinated with sales teams to maximize group bookings, increasing overall revenue generation potential.
Senior Travel Consultant
Emirates Group , Dnata
06.2016 - 03.2018
- Achieved revenue growth by upselling additional services like insurance plans, airport transfers, or excursions to clients during the booking process.
- Handled sensitive personal data with discretion.
- Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele.
- Provided useful travel materials such as guides, maps and event programs.
- Conducted comprehensive destination research to provide clients with up-to-date information and expert advice on travel options.
- Booked reservations for travel, hotels, rental cars,cruises and special events such as tours and excursions.
- Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
- Assessed client needs and recommended appropriate products and services to meet preferences and budget.
FBO Agent Coordinator
Emirates Group Headquarters
04.2014 - 06.2016
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Supervision of airport ground operations for Private jets.
- Ensured implementation of complete safety and security measures at all airport points at all times.
- Guide the organization of the national aviation board policies and protocols.
- Coordinate airport operational related activities such as terminal operations.
- Supervised flight operations regularly and ensured they operated as per the set schedule.
- Coordinate with Ramp Agent all operations such as fueling, push back, baggage and cabin cleaning… Primary customer service for VVIP ensuring that all necessary rules and regulations are incorporated and the VVIP
Flight Attendant
Emirates Group Headquarters
11.2011 - 06.2016
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Qa/QC Inspector /Senior Travel Consultant
Tekfen ES
10.2006 - 10.2011
- Conducted final inspections on completed products prior to shipment, ensuring customer satisfaction with delivered goods.
- Inspected products, components, and materials for defects and compliance with tolerance standards.
- Improved product quality by conducting thorough inspections and identifying nonconformances.
- Documented findings and generated reports with data and recommendations.
- Responsible for handling all administrative duties required to make travel arrangements for company employees.
- Maintaining corporate discount agreements with selected carriers
- Communicating with travelers to ensure convenient travel times, purchasing specific travel arrangements and informing travelers of the final details.
- Book tickets, provide research about destinations, plan trips and advise clients.
- Contact the preferred airline, either via telephone or email and arrange the employee's flight plan, relaying all of the employee's information, including name, contact information and when required, passport information.
Education
High School Diploma -
Ibn Yasin High School
Mohammedia06.2000
2years College - Law (Pre-Law)
Hassan 2 University
Mohammedia 10.2003
Associate Dental Prosthesist - Dental Laboratory Technology
Dental Institute
Casablanca06.2005
Skills
- Staff Training and Development
- Policy Enforcement
- Customer Retention Strategies
- Reservation software proficiency
- Customer Engagement
- Travel Planning
- Teamwork and Collaboration
- Problem-Solving
- Multitasking
Travel
Having flight discounts was a fantastic perk, opening up a world of travel possibilities. With discounted flights, i had the opportunity to explore new destinations without breaking my bank account .
Languages
English
Full Professional
French
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Sales/Reservations Supervisor
Emirates Group-Dnata
03.2018 - 07.2023
Senior Travel Consultant
Emirates Group , Dnata
06.2016 - 03.2018
FBO Agent Coordinator
Emirates Group Headquarters
04.2014 - 06.2016
Flight Attendant
Emirates Group Headquarters
11.2011 - 06.2016
Qa/QC Inspector /Senior Travel Consultant
Tekfen ES
10.2006 - 10.2011
High School Diploma -
Ibn Yasin High School
2years College - Law (Pre-Law)
Hassan 2 University
Associate Dental Prosthesist - Dental Laboratory Technology
Dental Institute