Mohamed Mohamed

At American Airlines, Customer Service Representatives (CSRs) play a vital role in ensuring a positive travel experience for passengers. Their primary responsibilities include:

• Greeting and assisting passengers: CSRs welcome customers upon arrival, assist with check-in processes, and provide information about flight schedules and fares.
• Baggage handling: They assist passengers with baggage processing, ensuring compliance with airline policies and addressing any related concerns.
• Addressing service irregularities: CSRs handle unexpected situations, such as flight delays or cancellations, by providing timely information and support to affected passengers.

• As a barista I make customer connections with customers and serve them drinks and making their day better
• Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers
• Presented and explained drink menu, answering questions to educate customers
• Maintained clean and healthy environment by following proper safety and sanitation regulations

• Designed and presented solution proposals to address transportation challenges veterans face while performing daily activities
• Learned and applied design-thinking research techniques to develop solutions.
• Collaborated with a diverse team of student interns to meet program goals.
• Built working relationships with staff, faculty, and professionals in the business community during the internship.
• Utilized past, current, and projected market trends to guide the development of solutions.