Mohamed Musse
Lewiston,ME
Summary
Analytical and results-oriented Operations Analyst with experience in residential and behavioral health programs serving children, adolescents, adults, and seniors. Skilled in building data tracking tools, optimizing workflows, and standardizing documentation to make daily operations more efficient and reliable. Proficient in Excel, SQL, and Python, with a track record of turning day-to-day program activity into clear metrics that support decision-making. Experienced in team leadership, safety and compliance oversight, and fostering culturally aware, supportive environments that improve outcomes for both clients and staff.
Overview
9
9
years of professional experience
Work History
Operational Analyst & Residential Manager
NFI-North Intermission
Lewiston, ME
10.2021 - Current
- Designed and implemented operational tracking systems to standardize daily data capture for program requirements, treatment objectives, and staff accountability across a 24/7 operation.
- Owned program-level safety and compliance operations, coordinating inspections, drills, and asset tracking to maintain continuous audit readiness.
- Built vendor and procurement infrastructure, establishing business accounts and delivery workflows to support recurring operational supply needs.
- Produced structured operational outputs (trackers, summaries, workflows) used by staff and leadership to monitor performance and compliance.
- Managed staffing operations for a 7-person team, including supervision, scheduling coordination, and performance oversight.
- Led organizational change initiatives to improve cross-cultural cohesion, including development of internal communication assets and monthly operational campaigns.
Community Support Provider
Preble Street
Lewiston, ME
01.2020 - 10.2021
- Monitored and maintained daily operational data for 30–60 client service interactions per day, including service utilization, referrals, and program activities.
- Managed structured case and referral records supporting ongoing follow-ups and housing placement workflows.
- Ensured 100% documentation completeness across service areas to support accurate operational reporting and continuity of services.
- Organized and validated program data used by staff for daily planning and service allocation across multiple service functions.
Sales Representative
Spectrum
Auburn, ME
05.2017 - 01.2020
- Managed 40–60 customer interactions per day, recording outcomes and performance data to track daily and weekly sales metrics.
- Monitored individual performance against targets, using structured workflows to optimize follow-up and conversion.
- Maintained accurate customer records to support sales performance reporting and operational visibility.
- Shared structured sales workflows and performance practices to improve team consistency.
Education
Bachelor of Science - Business Analytics
Franklin University
Columbus, OH12-2026
Business Analytics & Data Science Certificate - Business Analytics
Code Academy
Online 07-2025
High School Diploma -
Lewiston High School
Lewiston, ME06-2015
Skills
- Excel
- SQL
- Python
- Communication
- Collaboration
- Reliability
- Follow-through
Extra-Curricular Activities
Youth Coordinator: For Lewiston/Auburn Islamic Mosque
Advising Board Member: For Tree Street Youth
Timeline
Operational Analyst & Residential Manager
NFI-North Intermission
10.2021 - Current
Community Support Provider
Preble Street
01.2020 - 10.2021
Sales Representative
Spectrum
05.2017 - 01.2020
Bachelor of Science - Business Analytics
Franklin University
Business Analytics & Data Science Certificate - Business Analytics
Code Academy
High School Diploma -
Lewiston High School