Mohamed Razick
Staten Island,NY
Summary
Experienced with food safety regulations and quality assurance protocols. Utilizes comprehensive knowledge of HACCP principles to maintain high standards of food safety. Track record of effective team collaboration and adaptable problem-solving to meet changing industry requirements.
Overview
3
3
Languages
27
27
years of professional experience
Work History
QSR MGMT, District Manager
Dunkin'
Staten Island, NY
12.2010 - Current
- Implemented marketing strategies and enhanced customer service management to increase company revenue..
- Tracked location compliance and sales success to support operational standards, collaborating with area managers to address identified issues.
- Created balanced approaches incorporating profit and growth targets against capabilities and infrastructure.
- Oversaw and motivated staff of 100-110 to build successful district team.
- Followed company standards and objectives when resolving operational problems and implementing corrective actions.
- Analyzed district metrics and developed strategies to correct deficiencies and bridge operational gaps.
- Directed multi-unit operations to maintain brand standards, service consistency, and profitability across assigned territories.
Assistant Store Manager
Tommy Hilfiger
NJ
05.2021 - 02.2023
- Coordinated employee schedules based on availability, ensuring optimal shift coverage.
- Collaborated with corporate and executive staff to identify operational needs and develop strategies for profit growth.
- Trained employees on store policies, sales techniques and new procedures.
- Assisted with employee recruitment, interview and hiring processes.
- Monitored store inventories and ordered products and equipment, preventing shortages and ensuring operational efficiency.
Coffee Bar Manager
Starbucks
Dubai
06.2005 - 09.2010
- Engaged local community through outreach activities and programs to strengthen business relationships.
- Evaluated team performance to identify issues or skill gaps and implemented retraining as needed.
- Monitored team members in action to identify performance issues or skill gaps requiring retraining.
- Coordinated staff and supply allocation to effectively meet customer demand.
Store Manager
Last Chance Fashion
Jeddah, Saudi Arabia
08.1999 - 02.2005
- Established performance expectations for employees and implemented improvement plans, enabling team members to achieve targets
- Monitored team safety and protected employees from harm with strict requirements over equipment use, chemicals handling, and other areas of concern
- Achieved top- 3 ranking for achieving lowest shrink regionally by launching new loss prevention program chosen for wide rollout to other stores
- Trained and developed new team members on customer service initiatives and operational procedures to enhance service quality
- Resolved customer concerns and complaints promptly, improving overall customer satisfaction.
Education
Bachelor of Arts - Business Accounting
Zahir National Collage
Sri LankaSkills
- Team building
- Temperature monitoring
- Pest control management
- Food defense strategies
- Food handling techniques
- Operations oversight
- Time management
- Tactical business planning
- Staff management
- Revenue growth
- Data management
- Cleaning protocols
LANGUAGES
Arabic, Conversational
Bangladesh, Fluent
Urdu, Fluent
Timeline
Assistant Store Manager
Tommy Hilfiger
05.2021 - 02.2023
QSR MGMT, District Manager
Dunkin'
12.2010 - Current
Coffee Bar Manager
Starbucks
06.2005 - 09.2010
Store Manager
Last Chance Fashion
08.1999 - 02.2005
Bachelor of Arts - Business Accounting
Zahir National Collage