Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
Languages
Timeline
background-images

Mohamed Saifelnasr

San Lorenzo,USA

Summary

Experienced with developing and executing marketing strategies. Utilizes negotiation and relationship-building to drive sales growth. Track record of adapting to market trends and collaborating with cross-functional teams effectively.

Overview

7
7
years of professional experience

Work History

Sales and Marketing Representative

Mayplewood Marketing
11.2024 - 03.2025
  • Expanded market reach by conducting thorough industry research and identifying potential new clients.
  • Developed customized sales presentations for key clients, resulting in increased business partnerships.
  • Attended industry trade shows to network with potential customers, generating new leads and opportunities for business growth.
  • Consistently met or exceeded monthly quotas by adopting a proactive approach to lead generation, relationship management, and closing deals.
  • Improved overall team performance by providing mentorship to junior representatives, sharing best practices, and promoting a positive work environment.
  • Stayed current on company offerings and industry trends.

Call Center Maneger

MTN Group Telecommunication Sudan
08.2018 - 01.2024
  • Reduced average handling time with the development of comprehensive agent scripts and troubleshooting guides.
  • Provided real-time coaching, guidance and feedback to call center agents to achieve development goals.
  • Resolved escalated customer issues promptly and professionally to maintain satisfaction
  • Improved customer satisfaction ratings by implementing effective call center strategies and employee training programs simulation and quality control.

Education

Bachelor Engineering - Electroic Engineering

Future University
Khartuom
01-2018

Skills

Call center customer service

  • Escalation handling
  • Team coaching
  • Recruitment and hiring
  • Customer satisfaction
  • Quality controls
  • Goal and target maintainning
  • Negotiation techniques
  • Competitor analysis

Personal Information

Work Permit: Authorized to work in the US for any employer

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of [Number] staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Languages

Arabic
Native or Bilingual
Armenian
Full Professional

Timeline

Sales and Marketing Representative

Mayplewood Marketing
11.2024 - 03.2025

Call Center Maneger

MTN Group Telecommunication Sudan
08.2018 - 01.2024

Bachelor Engineering - Electroic Engineering

Future University

Similar Profiles

CREATE PROFILE