Val Edison Gamboa
San Lorenzo,USA
Summary
Results driven IT Technician with a strong background at UST Global supporting Adobe, specializing in troubleshooting and high quality end user support. Recognized for consistently meeting an 80 percent SLA through efficient ticket resolution. Strong customer service skills with a focus on building positive relationships and supporting seamless operations for a workforce of over 8,000 Adobe employees.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
IT Tech Café Services Technician
UST Global - Adobe
San Francisco, California
09.2023 - Current
- Provided high-end technical support at the San Jose Corporate HQ and SF office, assisting over 8,000 employees and resolving daily issues across Mac, Windows, and mobile devices.
- Collaborated with Device Management Team to deploy BYOD program for nearly 7,000 users.
- Achieved Technician SLA of 80% by resolving tickets within 30 minutes.
- Maintained over 500 customer surveys since January 2025, with an average rating of five out of five stars.
- Used the IAM Portal to manage and troubleshoot Okta Verify, account, and password-related issues.
- Provided dedicated technical support to the Executive Support team, delivering hands on assistance to executives in the San Francisco office and ensuring timely resolution of critical issues.
Client Service Representative
Canon U.S.A., Inc.
08.2022 - 09.2023
- Excel in 3 current roles for Canon to which includes the mail room, printer support, and WIP (Work In Progress) Room roles for different sites.
- Maintain and analyze over 50+ Canon printers at Adobe SJ to great condition externally and internally. This includes making and taking care of all printer support tickets made by Adobe employees.
- Create tickets for all printer related issues while doing device check ins with each printer for all 4 Adobe Towers.
- Provide Microsoft Excel reports of data for printers at Adobe to which include Toner and paper inventory.
- Maintain over 30+ Canon printers at Stanford University for Cardinal Print along side 2 other team members to which includes handling tickets for printer errors, replacing toners and paper.
- Collaborate with other team members in the mail room at Broadcom to handle shipping and receiving duties for all 4 Broadcom sites in San Jose.
- Excels in maintaining great communication with Broadcom employees in helping them find their packages and getting their shipments delivered domestically and internationally.
- Successful in working at the WIP Room at Broadcom in which I collaborate with the engineers to help them stage chips for testing and inventory.
- Highly adaptive in being able to use UPS, FedEx, and DHL systems to ship out shipments and packages.
Global Onsite Operations
Starship Technologies
02.2021 - 03.2022
- Met and exceeded daily productivity goals, including prioritizing approximately 40-70 tasks a day, overseeing panel on a computer for 15-19 active robots daily, and maintaining communication with different teams/departments on Slack.
- Analyzed and detected technical and physical problems on our robots through the computer/laptop and/or work phone app.
- Collaborated with our robotic technician at the office to address more complex on the robots that needs more maintenance.
- Summarized and reported data on 30-60 robot deliveries and end of day report.
- -CA
Sales Associate
Old Navy
Santa Clara, USA
07.2016 - 03.2019
- Applied problem solving skills to resolve difficult customer interactions relating to out of stock items, and escalate using appropriate channels when necessary.
- Maintained an efficient number of 5-6 company credit card sign ups daily which resulted in management having me as a cashier for busier days.
- Handled cashier duties and maintained efficient customer service while preventing long customer wait times.
- Helped train new sales associates with cashier duties and sales.
- Tracked current clothing trends to help better assist customers make buying decisions.
- Organized different clothing departments efficiently and maintained cleanliness daily.
- Answered 20-50 questions daily on product questions with up-to-date knowledge of sales and promotions.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Adapted towards technology resources to assist customers in locating and selecting items.
- -Santa Clara, CA
Cashier
Sports Authority
Milpitas, USA
03.2015 - 02.2016
- Maintained an 80% and higher rate for our customer 'Loyalty' email sign ups on Black Friday.
- Demonstrated ability to stay calm under pressure situations when talking to customers who were agitated or angry.
- Helped customers find specific products, answered questions and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- -Milpitas, CA
Education
Bachelor's - Sociology
San Jose State University
San Jose, CA05.2021
Skills
- Interpersonal skills
- Troubleshooting and research
- Project management
- Self-confidence
- Multitasking capacity
- IT asset management
Certification
Project Management, 02/23
Hobbies and Interests
- Going to music festivals
- Learning new skills
- Sports Data
Indeed Assessments
- Highly Proficient in Management & Leadership Skills: Impact & Influence
- Proficient in Supervisory skills: Motivating & assessing employees, Customer service, and Sales skills
Additional Information
Authorized to work in the US for any employer, Fully vaccinated, Bachelor's in Sociology from San Jose State University
Timeline
IT Tech Café Services Technician
UST Global - Adobe
09.2023 - Current
Client Service Representative
Canon U.S.A., Inc.
08.2022 - 09.2023
Global Onsite Operations
Starship Technologies
02.2021 - 03.2022
Sales Associate
Old Navy
07.2016 - 03.2019
Cashier
Sports Authority
03.2015 - 02.2016
Bachelor's - Sociology
San Jose State University