Love to help people succeed in places where they struggle whether it be emotionally or physically Watching people that I’ve helped grow into a better version of themselves
Mohamed Sleiman
Dearborn,MI
Summary
Accomplished Manager and Customer Service Cashier with a proven track record at CITGO and Burgertime, adept in Cash Management and fostering customer satisfaction. Excelled in developing customer loyalty, resolving complaints with a calm demeanor, and mentoring teams to exceed customer expectations. Skilled in leveraging product knowledge and professional service to boost customer engagement and satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
CITGO
05.2022 - Current
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Answered product questions using knowledge of sales and store promotions.
- Met customer service goals and exceeded customer expectations.
- Developed and managed relationships with customers to increase customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Manager
Burgertime
06.2020 - 09.2022
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
- Managed and motivated employees to be productive and engaged in work.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
Education
Bachelor Of Computer Science - Computer And Information Sciences
University of Michigan, Dearborn
Dearborn, MI11.2023
High School Diploma - Social Work
Fordson High School
13800 Ford Road06.2020
Skills
- Payment Collection
- Customer Service
- Cash Handling
- Order coordination
- Customer Complaint Resolution
- Merchandise Restocking
- Drawer management
- Product Knowledge
- Customer Satisfaction
- Positive and professional
- Cash Management
- Calm Demeanor
Interests
Timeline
Customer Service Cashier
CITGO
05.2022 - Current
Manager
Burgertime
06.2020 - 09.2022
Bachelor Of Computer Science - Computer And Information Sciences
University of Michigan, Dearborn
High School Diploma - Social Work
Fordson High School
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