Resourceful Load Planner with expertise in airport ramp operations and weight-and-balance processes. Skilled in coordinating plans and resolving exceptions to ensure safe, efficient cargo movement. Committed to enhancing operations through precise data utilization and effective collaboration. Demonstrated ability to manage multiple projects while prioritizing tasks and meeting deadlines.
Work History
Load Planner (L3)
1 Year 7 Months
Amazon | 03.2025 - Current
Calculated weight and balance to ensure aircraft compliance with operator and manufacturer requirements.
Planned and assigned positions for containerized (ULDs), palletized, and loose outbound freight to optimize loading.
Reviewed package volumes, fuel loads, and capacity plans using Amazon Air systems to support operational efficiency.
Communication: Coordinated directly with local gateway teams, flight crews, and the Network Control Center (NCC) to adjust plans.
Learning Ambassador
2 Years 10 Months
AMAZON | 05.2022 - 03.2025
Delivered onboarding support, reinforcing process compliance and role-specific job knowledge.
Coached team members on work instructions, quality standards, and correct use of equipment.
Monitored associate performance during floor activities, correcting errors and promoting consistency.
Trained new associates on standard work, safety procedures, and daily operational expectations.
Facilitated hands-on learning sessions, adapting guidance to support varied skill levels.
Supported problem resolution by answering workflow questions and escalating exceptions appropriately.
Reinforced safety culture by modeling required practices and encouraging adherence to site policies.
AMAZON AIR ASSOCIATE
3 Years 8 Months
Amazon | 07.2021 - 03.2025
Loaded and unloaded cargo, boxes, and containers from aircraft, trucks, and sorting areas, ensuring timely transfers and operational efficiency.
Sort and Scan: Weigh, label, scan, and construct or break down cardboard containers and ULDs (Unit Load Devices).
Equipment Operation: Use carts, dollies, hand trucks, and powered industrial trucks (PIT) or ground support equipment.
Physical Work: Lift up to 49 pounds, stand, walk, push, pull, and work in both indoor warehouses and open-air ramp settings.
Ramp Operations: Remove tie-downs, marshal equipment, and work in open-air ramp environments across all weather conditions.
Ground Support Equipment (GSE): Operate and learn to drive specialized vehicles like belt loaders, tugs, k-loaders, and pushback.
Caseworker
3 Years
Kentucky Refugee Ministry | 01.2015 - 01.2018
Assessed refugee client needs and developed individualized service plans for resettlement support.
Coordinated housing, benefits, and community referrals to accelerate client stabilization.
Interpreted case documentation and maintained accurate records for compliance and continuity.
Collaborated with service providers to resolve barriers to employment, healthcare, and education.
Advocated for client access to public assistance, transportation, and legal resources.
Monitored case progress and adjusted support plans based on changing household circumstances.
Guided clients through orientation, cultural adjustment, and self-sufficiency expectations.
Assessed needs of each client and recommended appropriate services and resources.
Head Teacher
2 Years 3 Months
Mwangaza Primary School | 08.2011 - 11.2013
Supervised teachers, providing coaching, feedback, and performance support to strengthen classroom practice.
Directed instructional programs, aligning lesson delivery with curriculum standards and school goals.
Coordinated parent and community engagement, resolving concerns and strengthening school partnerships.
Monitored academic progress, reviewing assessments and implementing targeted support for struggling learners.
Led staff meetings, communicating priorities, policies, and operational updates across school teams.
Oversaw school schedules, staffing coverage, and daily operations to maintain smooth learning activities.
Maintained accurate records of student attendance, performance, and progress to ensure transparency and effective communication with parents.
Teacher
3 Years 10 Months
Horyal Primary School | 10.2007 - 08.2011
Planned and delivered engaging lessons aligned with primary curriculum requirements.
Assessed learner progress and adjusted instruction to strengthen understanding.
Managed classroom behavior to maintain focused, supportive a learning environment.
Prepared lesson materials and resources to support daily instruction.
Monitored attendance, participation, and academic records with accuracy.
Collaborated with colleagues to improve teaching approaches and learner outcomes.
Communicated regularly with parents regarding student progress and concerns.
Supported learners with additional needs through targeted guidance and encouragement.
Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Bilingual Interpreter
1 Year
UNHCR Office | 08.2009 - 08.2010
Interpreted consecutive and simultaneous exchanges between refugees, staff, and partners with precision.
Translated protection, registration, and case-management documents while maintaining terminology consistency.
Facilitated interviews, appointments, and community outreach sessions to support clear communication.
Adhered to strict confidentiality standards during sensitive protection and asylum discussions.
Trained new interpreters on UNHCR procedures, terminology, and trauma-informed communication practices.
Education
Bachelor of Science - Business Administration And Management
Southern New Hampshire University | Manchester, NH | 08-2025
3.963 GPA
Dean's List (Fall 2024)
Honor Roll (Spring 2025)
Associate of Applied Science - Human Services
Gateway Community And Technical College | Florence, KY | 05-2017
3.95 GPA
Associate of Arts - PRIMARY TEACHER EDUCATION
MOUNT KENYA UNIVERSITY | KENYA | 07-2010
3.62 GPA
Skills
Warehouse operations
Logistics Planning
Data Analysis
Weight management
Safety compliance
Team collaboration
Languages
English
Full Professional
SOMALI
Native or Bilingual
Swahili
Professional Working
Timeline
Load Planner (L3)
Amazon
03.2025 - CurrentRead More
Learning Ambassador
AMAZON
05.2022 - 03.2025Read More
AMAZON AIR ASSOCIATE
Amazon
07.2021 - 03.2025Read More
Caseworker
Kentucky Refugee Ministry
01.2015 - 01.2018Read More
Head Teacher
Mwangaza Primary School
08.2011 - 11.2013Read More
Bilingual Interpreter
UNHCR Office
08.2009 - 08.2010Read More
Teacher
Horyal Primary School
10.2007 - 08.2011Read More
Southern New Hampshire University
Bachelor of Science from Business Administration And Management