Mohamedamin Farah
Kent,WA
Summary
Dynamic professional with extensive experience in traffic support and operations management, notably at Port of Seattle, SeaTac Airport. Excelled in enhancing team productivity and customer service through effective training and coaching. Skilled in Microsoft Office and adept at fostering teamwork. Achieved significant improvements in operational efficiency and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Traffic Support Specialist
Port of Seattle, SeaTac Airport
10.2023 - Current
- Provided vital support to Police Officers with traffic control on airport drives, ensuring smooth vehicle flow and safety.
- Directed traffic on upper and lower drives to prevent congestion and assisted with the passage of rental car buses and airport shuttles.
- Helped customers navigate the airport, guiding them to ground transportation services such as rental cars, shuttles, and taxis.
- Assisted passengers by answering questions and providing directions to key areas like baggage claim, departure gates, and other airport facilities.
- Focused on maintaining efficient traffic operations while delivering exceptional customer service to travelers.
Operations Supervisor
Prospect Airport Services
06.2021 - 09.2023
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
Child Care Specialist
DCYF
01.2020 - 05.2021
- Promoted healthy eating habits by preparing nutritious meals and snacks according to dietary guidelines.
- Attended professional development workshops to stay current on best practices within the child care industry.
- Fostered strong relationships with parents by addressing concerns promptly and professionally.
- Increased parental satisfaction by maintaining open lines of communication and providing regular progress updates.
- Provided childcare services, including preparing meals, taking children to school, and bringing them to the park.
- Ensured children had all necessary resources for their daily activities and well-being.
- Assisted parents in a hybrid role, supporting them while they were busy with work or other tasks.
- Maintained a safe, engaging, and nurturing environment for the children.
Education
Bachelor of Science - Health Care Management
National American University
Rapid City, SD06.2025
High School Diploma -
Kent Meridian High School
Kent, WA06.2018
Skills
- Remote Support
- Support Services
- Customer Relationship Management
- Training and coaching
- Recordkeeping skills
- Problem-Solving
- Customer Service
- Teamwork and Collaboration
- Organizational Skills
- Friendly and Patient
- Active Listening
- Microsoft Windows and Office
Languages
Somali
Native or Bilingual
Timeline
Traffic Support Specialist
Port of Seattle, SeaTac Airport
10.2023 - Current
Operations Supervisor
Prospect Airport Services
06.2021 - 09.2023
Child Care Specialist
DCYF
01.2020 - 05.2021
Bachelor of Science - Health Care Management
National American University
High School Diploma -
Kent Meridian High School
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