Mohamed Firus Rahimullah

General Manager — Aloha Poke Co.

• Managed daily restaurant operations to ensure smooth, efficient, and high-quality service.
• Provided excellent customer service and maintained positive relationships with customers, with over 2.5 going into 3 years soon of customer service experience.
• Supervised, trained, and supported employees to ensure company standards and expectations were consistently met.
• Created employee schedules and helped maintain proper staffing levels during busy and slow periods.
• Oversaw food preparation, cleanliness, inventory, and overall restaurant presentation.
• Handled customer questions, concerns, and complaints professionally and worked quickly to resolve issues.
• Monitored employee performance and provided coaching and guidance when needed.
• Ensured employees followed food safety, health, sanitation, and company policies.
• Managed cash handling, register operations, opening and closing procedures, and daily financial responsibilities.
• Monitored inventory and helped place orders to ensure the restaurant remained properly stocked.
• Worked closely with employees to maintain a positive, team-oriented work environment.
• Helped meet sales and operational goals while maintaining excellent customer service.
• Led by example by remaining professional, dependable, and hands-on during daily operations.

• Supervised daily pick, pack, stow, and sort workflows to maintain smooth warehouse operations.
• Trained new associates on handheld scanners, inventory procedures, and safety standards.
• Coordinated task assignments across shifts to keep productivity and coverage consistent.
• Guided team members through safe material handling and proper equipment usage.
• Reduced order processing time with enhanced inventory management strategies.
• Improved warehouse efficiency by streamlining processes and implementing best practices.

Quad Graphics

• Led and supported production employees on the assigned line to ensure daily production goals were met.
• Assisted workers with operating equipment, completing tasks, and following proper production procedures.
• Monitored the production line to maintain quality, productivity, and safety standards.
• Helped train new employees and provided guidance when workers had questions or needed assistance.
• Communicated with supervisors and team members about production needs, issues, and workflow.
• Helped keep the production line organized and running efficiently.
• Identified and helped resolve problems that could slow down production.
• Ensured employees followed company policies, safety procedures, and quality requirements.
• Worked as a team leader while maintaining a positive and productive work environment.
• Assisted with meeting deadlines and keeping production moving during busy shifts.

• Studied music as my major while developing creativity, discipline, communication, and performance skills.
• Participated in multiple school sports, including tennis, soccer, and volleyball, developing strong teamwork, commitment, and leadership skills.
• Actively participated in various after-school clubs and extracurricular activities throughout high school.
• Participated in Boys & Girls Club programs and activities, building communication, teamwork, and community involvement.
• Balanced academics, music, athletics, and extracurricular activities while maintaining strong time-management and organizational skills.