MOHAMEDNOOR HASSAN
Minneapolis,MN
Summary
Committed in personal care skilled in supervising and assisting clients with meal preparation and daily activities to promote independence. Caring and compassionate with proven history of positive client feedback. Compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
8
8
years of professional experience
Work History
Uber Partner
Uber
02.2023 - Current
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
Class A Commercial Driver
AD Express
01.2022 - 01.2023
- Maneuvered vehicles with high degree of skill through narrow passageways and around obstructions such as parked cars.
- Met DOT requirements by maintaining current records and documenting reportable incidents.
- Handled load documentation, obtained signatures and provided copies to destination staff.
- Ran efficient routes by mapping plans to GPS apps and adjusting for weather and traffic problems.
- Clearly communicated with dispatchers to give updated information on trips
Personal Care Assistant
Comfort Home Care
02.2021 - 12.2021
- Assisted with daily living activities, running errands and household chores.
- Remained alert to problems or health issues of clients and competently responded.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
Hospital Screener
Favorite Nurses Healthcare Staffing
01.2021 - 04.2021
- Complied with all federal, state and local regulations as well as company rules.
- Checked equipment during each shift to assess functionality.
- Maintained accurate reports and records
- Protected confidentiality of data by using security techniques.
Operations Specialist
Securitas Global Risk Solutions
10.2018 - 12.2019
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
- Collected, arranged and input daily incidents into the site database system
- Assisted multiple stores deal with vagrants, shoplifters, and scammers
- Worked collaboratively with Boston Police
Mobile Sales Consultant
T-Mobile
03.2018 - 09.2018
- Provided information about network policies, contract parameters and payment plans.
- Identified opportunities to further business transactions via upselling and cross-selling.
- Consulted with customers to assess desires and offered optimal products and services to meet individual needs.
- Answered questions from customers regarding products and services both by telephone and in-person.
- Asked appropriate open-ended questions to discover prospects' needs and requirements.
- Identified and analyzed key competitors and related products.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Stower
Amazon
05.2017 - 12.2017
- Maintained a clean and organized work space.
- Separated damaged items from functional ones before placing them on shelves.
- Sorted products onto shelves according to type.
- Filled customer orders with efficiency and accuracy.
- Studied company safety procedures and emergency protocols.
- Estimated weights, heights and centers of balance to make precise placements.
- Supervised material flow, storage and global order fulfillment.
- Led warehouse improvement initiatives to advance operational efficiencies.
Wheelchair Assistant
Flight Special Services
06.2016 - 05.2017
- Developed reputation as an efficient service provider with high levels of accuracy.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Provided ongoing guest service, including giving fashion advice.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Learned different ways to understand customers emotions and respond effectively.
Sales Associate
Home Depot
04.2015 - 06.2016
- Wrote sales slips and sales contracts.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Greeted customers in a timely fashion while quickly determining their needs.
- Recommended merchandise to customers based on their needs and preferences.
- Provide superior guest services and ensure absolute customer satisfaction Respond with great positive assistance to customer issues Neatly organized and re-organize merchandise in ways appealing to customers.
Sales Associate/Stock
Home Goods
03.2015 - 07.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Completed all cleaning tasks in assigned sales area properly.
- Solved customer challenges by offering relevant products and services
- Answered customer questions about sizing, accessories, and merchandise care
Education
Associate of Arts - Business Administration And Management
Normandale Community College
Bloomington, MN09.2017
Associate of Arts - Community Health Services
Southern Maine Community College
South Portland, ME09.2016
High School Diploma -
Casco Bay High School
Portland, ME06.2016
Associate of Arts - Real Estate Agent
Kaplan Career Institute
Bloomington, MN01.2020
Skills
- Problem-solving skills
- Customer Service
- Excellent Communication Skills
- Direct Patient Care
- Medication Management
- Behavior Redirection
- Strong Work Ethic
- Security Procedures
- Managing Inventory
- Product & Service Knowledge
- Individualized Education Plans
- Dispatch
- Windows XP proficiency
- Household Organization
Timeline
Uber Partner
Uber
02.2023 - Current
Class A Commercial Driver
AD Express
01.2022 - 01.2023
Personal Care Assistant
Comfort Home Care
02.2021 - 12.2021
Hospital Screener
Favorite Nurses Healthcare Staffing
01.2021 - 04.2021
Operations Specialist
Securitas Global Risk Solutions
10.2018 - 12.2019
Mobile Sales Consultant
T-Mobile
03.2018 - 09.2018
Stower
Amazon
05.2017 - 12.2017
Wheelchair Assistant
Flight Special Services
06.2016 - 05.2017
Sales Associate
Home Depot
04.2015 - 06.2016
Sales Associate/Stock
Home Goods
03.2015 - 07.2015
Associate of Arts - Business Administration And Management
Normandale Community College
Associate of Arts - Community Health Services
Southern Maine Community College
High School Diploma -
Casco Bay High School
Associate of Arts - Real Estate Agent
Kaplan Career Institute
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