Mohammad Afaque
3802 Wildwood Ct. MONMOUTH JUNCTION
Summary
Seasoned Senior Vice President of Operations with a comprehensive background in strategic planning, project management, and team leadership. Proven ability to improve operational processes, enhance productivity, and boost business growth through decisive leadership. Proficient at implementing cost control measures, enhancing staff performance, and streamlining operations for efficiency. Committed to achieving high levels of customer satisfaction and business objectives.
Overview
25
25
years of professional experience
Work History
Senior Vice President, Operations
JS Bank Ltd
Keachi
07.2007 - 04.2019
- Monitored branch banking operations and the processing of onboarding customers' profiles in compliance with KYC, AML, and CDD.
- Developed and implemented strategies and policies to adhere to JS Bank's and the Central Bank's directives and guidelines.
- Set clear goals for area managers, and implemented systems for measuring results, supporting optimal decision-making.
- Brought about substantial operational improvements by reworking policies and enhancing enforcement.
- Directed daily operational activities across multiple departments.
- Created key performance indicators, monitored progress, and identified areas for improvement.
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained updated knowledge through continuing education and advanced training.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Conducted testing of software and systems to ensure quality and reliability.
- Facilitated communication between various internal departments as well as external partners.
- Delivered expert thought leadership recognized for driving process improvements.
Resident Vice President
Emirates Global Islamic Bank
Karachi
08.2006 - 07.2007
- Supervised overall branch banking operations.
- Demonstrated proficient leadership skills to motivate employees, and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long-term goals.
- Ensured the implementation of the bank's guidelines and central bank directives.
Branch Manager
Habib African Bank
Dar-es-Salam
06.2004 - 03.2006
- Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
- Disciplined employees encourage compliance with the Bank's policies and procedures.
- Managed relationships with tax authorities, and auditors.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Created reports summarizing operational performance metrics for senior management review.
- Directed daily operations of the branch, including customer service, human resources, sales, and marketing activities.
Vice President
Platinum/KASB Bank Led.,
Karachi
08.1996 - 03.2004
- Headed international correspondence banking.
- Member System Improvement Committee.
- Implemented process improvement procedures that resulted in cost savings across the board.
- Created a program to promote new managers from within, leading to a cohesive leadership structure.
- Formulated policies that improved operational efficiency and productivity.
Officer Corporate Banking
Union Bank Limited.,
Karachi
08.1994 - 07.1996
- Prepared market/customer profiles
- Monitored lending customers' communications.
- Developed and maintained relationships with key clients and stakeholders.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Identified the needs of customers promptly and efficiently.
- Maintained positive working relationships with fellow staff members and management.
- Ensured the security and confidentiality of sensitive information.
- Analyzed market trends to inform business decisions and strategies.
Education
US Public Policy, Economics And Foreign Policy
Harvard University
Cambridge, MA01-2021
Project Manaagement
Udemy
07-2020
Asset & Liability Management
Bank of Tanzania
Dar-es-Salam01-2005
Incoterms 2000
Institute of Banking Finance & Management
Karachi, Pakistan11-1999
Leadership Training Course (Prime GraduateP
JCI Training Institute
Karachi, Pakistan09-1994
Economics of Money And Banking
Columbia University
New York, NYBachelor of Arts - Business Education
Karachi University
Karachi, PakistanSkills
- Regulatory compliance
- Customer service
- Leadership development and training
- Process improvements and implementation
- Operations management
- Business development
- Public speaking
- Policies and procedures
- Executive-level support
- Project management
- Portfolio management
Languages
English
Professional
Urdu
Full Professional
Hindi
Professional
Punjabi
Limited
Timeline
Senior Vice President, Operations
JS Bank Ltd
07.2007 - 04.2019
Resident Vice President
Emirates Global Islamic Bank
08.2006 - 07.2007
Branch Manager
Habib African Bank
06.2004 - 03.2006
Vice President
Platinum/KASB Bank Led.,
08.1996 - 03.2004
Officer Corporate Banking
Union Bank Limited.,
08.1994 - 07.1996
US Public Policy, Economics And Foreign Policy
Harvard University
Project Manaagement
Udemy
Asset & Liability Management
Bank of Tanzania
Incoterms 2000
Institute of Banking Finance & Management
Leadership Training Course (Prime GraduateP
JCI Training Institute
Economics of Money And Banking
Columbia University
Bachelor of Arts - Business Education
Karachi University
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