Mohammad Akhtar
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in cable communications industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
CXSO Repair Operations
Comcast, Xfinity
04.2016 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
Consultative Sales Associate
Sears
08.2014 - 01.2016
- Identified prospects' needs and provided information on suitable products and services.
- Upsold warranties and maintenance plans to customers purchasing merchandise.
- Researched inventory to determine if requested products were available.
- Trained and mentored new sales representatives.
Education
No Degree - Accounting And Business Management
Manchester Community College
Manchester, CTHigh School Diploma -
Windsor Locks High School
Windsor Locks, CT06.2012
Skills
- Upselling and Cross-Selling
- Information Security
- Product Knowledge
- Troubleshooting
- Policy and Procedure Adherence
- Account Management
- Consultative Sales
- Team Building
Languages
Hindi
Native or Bilingual
Urdu
Native or Bilingual
English
Native or Bilingual
Arabic
Elementary
Timeline
CXSO Repair Operations
Comcast, Xfinity
04.2016 - Current
Consultative Sales Associate
Sears
08.2014 - 01.2016
No Degree - Accounting And Business Management
Manchester Community College
High School Diploma -
Windsor Locks High School