Mohammad Akhtar
Dallas,TX
Overview
4
4
years of professional experience
Work History
Service Coordinator
Premier Trailer Leasing
Plano, TX
09.2024 - Current
- Oversee trailer service needs, ensuring timely maintenance and repair, whether trailers are loaded, in transit, or awaiting service, to maintain optimal fleet readiness for customer use.
- Manage invoice payments and maintain clear communication with vendors to streamline service processes, ensuring estimates, arrival times, and requests are handled efficiently.
- Partner with management on special projects, embracing new challenges and responsibilities to drive continuous improvement and operational success.
Service Porter
CarMax
Plano, TX
03.2024 - 09.2024
- Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions.
- Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
- Displayed adaptability during periods of high volume or unexpected challenges within the workplace, ensuring seamless day-to-day operations despite unforeseen circumstances.
- Assisted in reducing vehicle maintenance times with timely delivery of parts and tools to technicians.
Inventory Associate
CarMax
Plano, TX
01.2021 - 03.2024
- Collaborate with Senior Managers to improve Service Ratings to first in CarMax region and the Top 15 in America by improving Final Quality Checks, Asset Protection, and Logistics movements.
- Assign Bill of Lading to units and organize vehicle distributions to CarMax Fleet Oversee Asset Protection through daily Reconciliation.
- Reports of $10 million in units Lead Inventory teams to complete 300 units weekly, in less than 3 days of arrival.
Customer Operations Supervisor
Golden MBI
Plano, TX
01.2023 - 01.2024
- Appoint reservation times for rental vehicles to be picked up and dropped off over the phone or virtually.
- Completed IRS Tax Forms (1065 and K-1 Schedule).
- Forecast and schedule daily rental rates for fleet vehicles.
- Improve customer experience by reviewing customer evaluations.
Education
BA - Business Administration And Management
Western Governors University
03-2025
Timeline
Service Coordinator
Premier Trailer Leasing
09.2024 - Current
Service Porter
CarMax
03.2024 - 09.2024
Customer Operations Supervisor
Golden MBI
01.2023 - 01.2024
Inventory Associate
CarMax
01.2021 - 03.2024
BA - Business Administration And Management
Western Governors University
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