Mohammad Alkak

Overlooking 3 different contracts and maintaining the over sight over 50 employees and over 60 commercial vehicles.

• Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
• Maintained effective staff and resource utilization rates to balance financial and operational obligations.
• Worked with department heads to stay current on needs and offer high-level support for day-to-day operations.
• Oversaw large-scale staff recruitment and development initiatives to keep workforce skilled and effective.
• Initiated aggressive hiring push and training of industry-renowned candidates as department managers to drive organizational improvements.

Started out after graduation immediately as a dispatcher in a call center for Real Time Transportation and within 5 years I worked my way up to the General manager.

• Trained, coached and mentored staff to support smooth adoption of new program to advance transparency and drove up revenue to the company. I implemented set of rules to instill discipline and hard work in my team.
• Designed modern employee recognition program which boosted productivity and improved morale.
• Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Spearheaded department training for appraisals of new components.