Mohammad Dossani
Orlando
Summary
Talented Operations and Experience Manager with expert team leadership skills built during successful career in planning, coordinating and executing events and operating venues. Smoothly equip employees to independently handle daily functions maintaining the highest levels of client satisfaction. Diligent mentor with exceptional management and hospitality abilities with results-driven approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Sahara Orlando
07.2020 - 01.2025
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Drove a culture of continuous improvement by encouraging employee feedback and implementing changes as needed.
- Developed custom operating procedures for onboarding and training for new employees, accelerating their integration into the team environment.
- Oversee multiple departments in day-to-day operations, such as security. A 25+ employee team managing scheduling and performance evaluations.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Assistant Manager
Sahara Orlando
01.2020 - 07.2020
- Hired, trained, and supervised employees and support staff required for weekly events.
- Coordinated and communicated future event details and reservations to lounge owner.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
Manager
Ultra Society - Private Members Club
03.2023 - 01.2025
- Trained team members on best practices for managing customer relationships within the context of a loyalty program.
- Implemented comprehensive onboarding program for new members to facilitate smooth integration into the organization.
- Organized successful networking events, fostering connections among members and industry professionals.
- Managed social media accounts for optimal audience engagement and increased online presence.
Experience Manager
Azani Services
05.2018 - 09.2023
- Oversee preparation and management of event production and contracted vendors to fulfill events envision.
- Hired and cross-train staff members for various event-specific functions.
- Enhanced client satisfaction ratings by scheduling on-site service requests which is rare with production companies
- Supervise onsite team of caterers, audio-visual technicians, and a facility management team.
- Developed relationships with local businesses, resulting in increased referrals and repeat bookings.
Graphic Designer
Crave Meds
07.2022 - 04.2024
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Developed creative design for physical products, print materials, and social media.
- Employed design fundamentals when selecting typography, composition, layout, and color in design work.
- Met with customers to present mockups and collect information for adjustments.
Festival Operations
Rolling Loud
06.2021 - 07.2024
- Proven ability to develop and implement creative and on-the-spot solutions to complex problems.
- Worked well in 30+ team setting, providing support and guidance to inexperienced staff.
- Managed event logistics and operations for on-ground operations during 3-day festival.
- Performed event and staging coordination for A-list celebrities and influencers prior to festival.
- Utilized internal databases to prepare and distribute guest lists, electronic invitations, and registration processes for after-parties.
- Attended conferences and events to stay up-to-date with industry trends and planning standards.
Information Technology Manager
Adidas
06.2019 - 02.2020
- Planned and prioritized field testing engagements of Oracle Xstore technology.
- Collaborated with design teams on design reviews and validation testing for software and register components of 16+ physical systems.
- Followed work orders precisely to identify equipment needed, materials required, and sequences to prepare for the holiday season.
- Supported efficient use of available computer terminals and network access by coordinating register schedules.
- Managed and reduced IT spending to support budgeting processes and TCO modeling procedures.
Sales Associate
Adidas Factory Outlet
11.2018 - 06.2019
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Contributed to team objectives at the highest profit revenue Adidas store in North America.
Sales Associate
Fashion Stop
08.2016 - 10.2018
- Worked with the sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Implemented up-selling strategies, encompassing recommendations of accessories and complementary purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Bachelor of Arts - Bachelor of Design in Architecture
The University of Sydney
Sydney, Australia05-2026
Associate of Arts - General Studies
Valencia College
Orlando, FL05-2023
High School Diploma -
Cypress Creek High School
Orlando, FL2021
Skills
- Strategic planning
- Operations management
- Sales and marketing
- Skilled problem solver
- Staff Management
- Decision Making
- Vendor And Contract Negotiations
- Promotional Advertising
- Conference Planning
- Event Details
- Program Knowledge
Certification
- Adobe Certified Expert (ACE) - Photoshop
- Microsoft Certified Application Specialist (MCAS)
- Oracle Certified Hardware Tech (ORX)
- Microsoft Word Certification (MOS Expert)
- Microsoft Excel Certification (Office 2019)
- Microsoft PowerPoint Certification (Office 2019)
Experiences
- Rolling Loud Miami 2021-24 - Main Stage Operations Supervisor
- Forbidden Kingdom 2022-24 - Stage Operations Coordinator
- Playlist Live Orlando 2019 - Sponsored Spectator (AKT)
- Sunset Tampa 2021 - Artist Host & Coordinator
Timeline
Manager
Ultra Society - Private Members Club
03.2023 - 01.2025
Graphic Designer
Crave Meds
07.2022 - 04.2024
Festival Operations
Rolling Loud
06.2021 - 07.2024
General Manager
Sahara Orlando
07.2020 - 01.2025
Assistant Manager
Sahara Orlando
01.2020 - 07.2020
Information Technology Manager
Adidas
06.2019 - 02.2020
Sales Associate
Adidas Factory Outlet
11.2018 - 06.2019
Experience Manager
Azani Services
05.2018 - 09.2023
Sales Associate
Fashion Stop
08.2016 - 10.2018
Bachelor of Arts - Bachelor of Design in Architecture
The University of Sydney
Associate of Arts - General Studies
Valencia College
High School Diploma -
Cypress Creek High School
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