Mohammad Haseeb
Melrose,MA
Summary
Professional leader with proven track record in managing shifts, ensuring operational efficiency, and driving team success. Adept at fostering collaboration, adapting to changing needs, and delivering consistent results. Skilled in problem-solving, conflict resolution, and team motivation, with strong emphasis on quality and performance. Known for reliability and ability to inspire and lead teams to achieve organizational goals.
Results-driven management professional prepared to lead shifts with focus on operational efficiency and team morale. Known for improving workflow processes and resolving conflicts to maintain productive work environment. Values collaboration and adaptability, consistently ensuring dependable team performance and goal achievement.
Overview
6
6
years of professional experience
Work History
Shift lead (manager)
Walgreens Pharmacy
05.2025 - Current
- During allocated shifts, I oversaw daily store operations and ensured that all Walgreens policies and procedures were followed.
- Led and motivated team members to achieve customer service and sales objectives, resulting in a great work environment.
- Customer issues were addressed immediately and effectively, increasing customer satisfaction and retention.
- Accurately and consistently managed cash handling operations, such as opening and closing registers and safe counts.
- Assisted in inventory control by keeping track of stock levels, placing orders, and reducing shrink.
- Trained and mentored new team members on retail operations, customer service standards, and the POS system.
- Supported pharmacy operations by managing workflow and adhering to HIPAA and safety regulations.
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance performance and service delivery.
Customer Associate
Walgreens Pharmacy
07.2024 - 05.2025
- Provide good customer service by assisting customers with product selection and answering questions.
- Stock shelves, facing, and assisting with merchandising.
- Use the register to do cash, credit, and debit payments.
- Pack online orders.
- Keep the store clean and organized.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Processed prescription orders accurately, ensuring compliance with all regulations and pharmacy protocols.
Dropped off people's food
DoorDash, GrubHub, Uber eats
06.2020 - 07.2024
- Customers' food orders were delivered on time and accurately, with outstanding levels of professionalism and customer service.
- Used GPS and local expertise to assure on-time deliveries in a variety of traffic and weather circumstances.
- Managed many orders at once, organizing pick-ups and drop-offs to maximize revenue and customer satisfaction.
- I spoke openly with restaurants and consumers to handle order concerns and guarantee a smooth delivery experience.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Engineer
NSLC
06.2024 - 07.2024
- Build different projects likes bridges, and a submarine that picked up things from water.
- Learned to use lab equipment.
- Used industry level equipments, and built multiple prototypes.
- Learned how to filter water using real life materials that are found in a forest.
- Worked with the Kids to build different machines, held competitions for them and won.
- Did a wet lab experiment.
Education
Bachelor of Science - Computer Engineering
Wentworth Institute of Technology
Boston, MA05-2029
Skills
- Leadership
- Communication skills
- Interpersonal skills
- Flexible/ready to adapt
- Computer skills
- Team motivation
- Workplace safety
- Employee training
- Policy enforcement
Accomplishments
• Oversee day-to-day store operations and make sure Walgreens policies and procedures are followed.
• Lead and inspire team members to achieve sales and customer service objectives.
• Address client complaints as soon as possible to increase retention and satisfaction.
• Oversee cash operations, including safe counts, register balance, and opening and closing protocols.
• Help with ordering, shrink reduction, and inventory tracking • Support pharmacy operations while adhering to HIPAA regulations
Language(s)
English - Fluent
Urdu - Able to speak it and understand it but not able to write in it.
Hindi - Able to speak it and understand it but not able to write in it.
Clubs / Activities
Worker - (Grubhub, DoorDash, Uber eats, and Roadie) Baby sat - own siblings and others people 2 years sports - football (JV and Varsity) Internships - (square tech internships) Co founder of chess club - (old school Everett high school Ma) CAD developer - 3 point foundation (9th grade) Tutor - ¾ days a week for about an hour and 30 Worker - (Grubhub, DoorDash, Uber eats, and Roadie) Baby sat - own siblings and others people 2 years sports - football (JV and Varsity) Internships - (square tech internships) Co founder of chess club - (old school Everett high school Ma) CAD developer - 3 point foundation (9th grade) Tutor - ¾ days a week for about an hour and 30
Timeline
Shift lead (manager)
Walgreens Pharmacy
05.2025 - Current
Customer Associate
Walgreens Pharmacy
07.2024 - 05.2025
Engineer
NSLC
06.2024 - 07.2024
Dropped off people's food
DoorDash, GrubHub, Uber eats
06.2020 - 07.2024
Bachelor of Science - Computer Engineering
Wentworth Institute of Technology