Mohammad Hussein

• Provide comprehensive end-user support, promptly diagnosing and resolving technical issues to minimize operational disruptions
• Conduct regular system maintenance, coordinate software updates with vendors, and ensure optimal performance of IT systems
• Develop and deliver training programs on IT systems usage, enhancing user proficiency and system efficiency
• Collaborate with multiple departments to align IT systems with operational needs, improving overall productivity
• Manage data collection, storage, and integrity, generating insightful reports for decision-making processes
• Implement and maintain robust security measures to ensure data protection and compliance with industry standards
• Utilize Jira for efficient issue tracking and Confluence for effective knowledge management and documentation
• Design, analyze, and document new or existing products from requirements provided
• Create and sustain specifications using engineering analysis and judgment
• Oversee the development and testing of engineering prototypes
• Communicate and coordinate with vendors to obtain information and assistance

Accomplishments:

• Recognized for ensuring a smooth operational environment using professional organizational skills and tools to complete projects on time.

• Provided comprehensive technical support to diverse clients, resolving IT issues and ensuring smooth operations
• Conducted computer repairs, OS installations, and managed servers running various operating systems
• Implemented cloud workplace solutions, integrating on-premises infrastructure with cloud services
• Delivered tailored IT solutions to clients across different industries, receiving positive feedback for high-quality service

Accomplishments:

• Recognized for ensuring a smooth operational environment and delivering projects on time under standard operation guidelines.

• Managed and operated the business, ensuring smooth day-to-day operations and exceptional customer service
• Conducted computer repairs, network setups, and implemented robust security measures
• Managed inventory, procurement, and financial aspects of the business, building and maintaining strong customer relationships

Accomplishments:

• Recognized for maintaining a smooth operational environment and delivering projects on time.

• Maintained positive working relationships and resolved IT problems, installing and performing repairs on hardware and software
• Set up equipment, evaluated software and hardware for improvements, and maintained records of data communication transactions

Accomplishments:

• Recognized for ensuring smooth operational environments and delivering projects on time.

• Managed inventory and supply purchases, provided leadership and mentoring to newly hired employees
• Conducted computer repairs, network setup, implemented security measures, and performed data backups

Accomplishments:

• Recognized for maintaining smooth operational environments and delivering projects on time.