Mohammad Islam
Elmhurst,NY
Summary
Family-motivated student & part-time worker highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Security Solutions Corp
Manhattan, NY
02.2023 - 01.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel.
- Assisted with scheduling appointments for clients and visitors.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Waiter/Server
Top Tier Catering
Brooklyn, NY
02.2022 - 11.2022
- Assisted with setting up the dining area before shift began.
- Greeted customers, answered questions and recommended specials to increase profits.
- Took orders from patrons accurately and efficiently.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Education
Associates - Computer Science
Queensborough Community College of The City University of New York
Oakland Gardens, NY12-2024
GED -
Martin Luther School
Maspeth, NY09-2021
Skills
- Active listening
- Outstanding communication (Written/Verbal)
- Excellent email etiquette
- Basic computer skills & fundamental knowledge
- First class customer service
- Interpersonal skills (Moral oriented/Critical thinking)
- Time management (On time/Organized)
- Transferable skills (Adaptable)
Affiliations
- Amateur MMA competitor.
- Practicing Muslim praying 5 daily prayers.
Accomplishments
- Completed GED in 2 weeks.
- Received 3.3 GPA in first semester of college.
Timeline
Front Desk Receptionist
Security Solutions Corp
02.2023 - 01.2024
Waiter/Server
Top Tier Catering
02.2022 - 11.2022
Associates - Computer Science
Queensborough Community College of The City University of New York
GED -
Martin Luther School
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