Mohammad Jawshan
Sacramento,CA
Summary
Dynamic Personal Banker with Wells Fargo Bank, N.A., adept at relationship building and enhancing customer satisfaction. Proven track record in executing branch operations and educating clients on financial products. Skilled in managing high-volume inquiries with professionalism and cultural sensitivity, ensuring compliance and operational efficiency.
Overview
2
2
years of professional experience
Work History
Personal Banker
Wells Fargo Bank, N.A.
Davis, CA
04.2024 - Current
- Assisted clients with account inquiries and transaction processing to ensure high-quality customer service.
- Executed daily banking operations, including deposits, withdrawals, and loan applications efficiently.
- Educated customers on financial products and services, enhancing their understanding of banking options.
- Adapted quickly to changes in policies and procedures to maintain operational efficiency within the branch.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Assisted customers in person and over the phone.
- Verified identity documents and ensured accurate data entry while maintaining confidently and compliance with rule and regulations.
- Handle high volume customers inquiries with passion, professionalism, and culture sensitivity.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Educate customers on their rights, responsibilities, and next step in their application process.
Education
High School Diploma -
Istiqlal High School
Kabul Afghanistan11-1996
Skills
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
Languages
English
Professional Working
Persian
Native or Bilingual
Hindi
Limited Working
Urdu
Limited Working
Timeline
Personal Banker
Wells Fargo Bank, N.A.
04.2024 - Current
High School Diploma -
Istiqlal High School