Mohammad Karim
Dallas / Fort Worth,TX
Summary
Results-driven management professional with over five years of experience in hospitality, retail operations, customer service, and team leadership. Proven success in driving profitability through strategic cost control, staff development, and excellent customer experience. Adept at managing large teams and maintaining high standards in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
IHOP
Fort Worth, TX
09.2022 - Current
- Manage daily operations and ensure efficient, profitable performance.
- Lead a team of 52 employees with a focus on development and accountability.
- Oversee payroll, scheduling, and inventory control.
- Optimize profitability through cost control and targeted marketing strategies.
- Maintain balanced financial records and ensure consistent customer satisfaction.
- Responsible for hiring, training, and retaining team members.
Assistant General Manager
IHOP
Fort Worth, TX
06.2021 - 09.2022
- Managed 47 employees and ensured smooth daily operations.
- Assisted in financial oversight and cost-control initiatives.
- Promoted a positive work culture and delivered outstanding customer service.
Store Manager
Tom Thumb
Lewisville, TX
03.2021 - 06.2021
- Ensured adherence to company policies and procedures.
- Hired, trained, and mentored staff to meet performance standards.
- Managed costs to improve store profitability.
- Resolved customer concerns to maintain loyalty and satisfaction.
Sales Associate
Honda of Denton
Denton, TX
07.2020 - 02.2021
- Sold a minimum of 10 vehicles per month.
- Conducted customer needs assessments and guided purchase decisions.
- Facilitated test drives and closed sales with consultative selling techniques.
Assistant Manager
Tom Thumb
Lewisville, TX
12.2017 - 06.2020
- Supported store operations and employee supervision.
- Assisted with hiring, training, and staff development.
- Handled customer service issues with professionalism and efficiency.
Sous Chef / Line Manager
Zatar Lebanese Tapas & Bar
Dallas, TX
01.2017 - 05.2017
- Led kitchen line operations and maintained food quality standards.
- Prepared salads and Lebanese desserts.
- Maintained a clean, organized, and compliant kitchen environment.
Education
Associate Degree - Hotel Management and Hospitality
01.2014
Skills
- Team Leadership & Staff Development
- Budgeting & Cost Control
- Microsoft Office (Word, Excel, PowerPoint, Project)
- Bilingual: Fluent in English & Arabic
- Customer Service & Conflict Resolution
- Inventory & Payroll Management
Certification
Food Handler Safety (ServSafe) – Available upon request
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
General Manager
IHOP
09.2022 - Current
Assistant General Manager
IHOP
06.2021 - 09.2022
Store Manager
Tom Thumb
03.2021 - 06.2021
Sales Associate
Honda of Denton
07.2020 - 02.2021
Assistant Manager
Tom Thumb
12.2017 - 06.2020
Sous Chef / Line Manager
Zatar Lebanese Tapas & Bar
01.2017 - 05.2017