Mohammad Malkawi
Plano,TX
Summary
Proven Customer Service Representative at Capital Bank, adept in problem-solving and critical thinking, significantly enhancing customer loyalty and business growth. Excelled in active listening and data entry, fostering long-term partnerships at Societe Generale Bank of Jordan. Demonstrated unparalleled professionalism and customer relations, achieving satisfactory resolutions efficiently.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Owner & Manager
Mohammad Malkawi Institution for Wedding Dresses.
06.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Customer Service Representative
Capital Bank
10.2022 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Client Advisor, Business Services
Societe Generale Bank of Jordan
04.2008 - 10.2022
- Enhanced client relationships with proactive communication and regular check-ins for updates on business services.
- Developed strong rapport with both internal colleagues and external partners by demonstrating professionalism, integrity, and genuine interest in their success stories.
- Facilitated productive dialogue between stakeholders during project meetings by mediating conflicts and fostering open communication channels.
- Emphasized on establishing long-term partnerships by providing strategic advice to clients, leading them towards sustainable growth.
Education
Bachelor's of Economy - International Finance
Al-Yarmouk University
Irbid, Jordan02.2007
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Data Entry
- Problem Resolution
Certification
- Credit Officer certification.
- Financial Analysis Certification.
Timeline
Customer Service Representative
Capital Bank
10.2022 - 04.2024
Owner & Manager
Mohammad Malkawi Institution for Wedding Dresses.
06.2021 - Current
Client Advisor, Business Services
Societe Generale Bank of Jordan
04.2008 - 10.2022
Bachelor's of Economy - International Finance
Al-Yarmouk University
- Credit Officer certification.
- Financial Analysis Certification.
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